One of the most important components of a successful Website is how it makes the transition from what a user is trying to accomplish and what the site is actually providing. Many times there is a gap between the usability of a Website and the intended results of the company, or individuals, that developed the site. Here are a few suggestions on how to avoid the "usability gap" that is present in so many Internet sites.
Why the Gap Exists
Most Websites are developed from the perspective of the company and not the customer. When a user comes to the site they are oftentimes confused because they don't get the message. The developers of the site are usually so close to the process that they have difficultly communicating in ways that are understood by the site's visitors. Thousands of Websites fit this example. I am constantly amazed at the number of sites I visit that make no sense, are confusing or make it difficult to understand what they are selling and promoting.
Marketing Versus IT
In many companies, the IT (Information Technologies) department handles development and maintenance of their companies' Website. It is a mistake to have your IT department oversee your Website. IT can provide the technical work, however marketing runs the process. The Web is a powerful marketing tool that should be in the hands of your sales and marketing department. IT should take direction from marketing to develop a site that gets results and bridges the usability gap. Struggles between IT and marketing can cripple your Website's effectiveness. I have seen this with multiple companies and it seems to be worse for large organizations. Many times it pays to go outside your company and work with a high-level Web development team to eliminate this struggle.
Market Research
The marketing department should take their direction from the actual users of the site. One of the best ways to do this is by developing a site that is customer, or user focused. Ask yourself these questions: "What are users thinking when they see our home page?" "From whose perspective is the site developed?" "Does the average visitor to our site understand the links and how to navigate the site?"
Focus Groups and Usability Testing
One of the best ways to test usability of your site is through unbiased focus groups and user testing. We provide this service to our clients and the results have been very effective in bridging the usability gap and helping our clients get results from their Websites. It is critical that these user tests and focus groups are run by an independent entity because your current customers are not usually inclined to give you bad news.
How to Avoid the Website Usability Gap - To learn more about this author, visit Thomas Young's Website.
Like this article? Share it with your friends
 |
Related Articles |
|
 How to Avoid the Website Usability Gap
|
| |
One of the most important components of a successful Website is how it makes the transition from what a user is trying to accomplish and what the site is actually providing. Many times there is a gap between the usa...
|
|
Site Design Usability and Navigation
|
| |
Over the past 50 years, a great science has developed for effective design and layout of a retail store. The result has been increased traffic and sales for properly designed stores. It should come to no surprise th...
|
|
To Gain Mindshare Design with the User in Mind
|
| |
Usability is a term most often referred to when analyzing the user interface of software applications and the design of Websites. However, the same principles of usability can be applied to almost anything where the...
|
|
How to Avoid the Web Site Usability Gap
|
| |
One of the most important components of a successful Web site is how it makes the transition from what a user is trying to accomplish and what the site is actually providing. Many times there is a gap between the us...
|
|
Web Usability: What is it? And Why Should It Be Important To You?
|
| |
Web usability has a simple aim: make your site easy to understand, get around and get cataloged by search engines. The problem is the execution ain't so simple. Read about what you should know, how it affects your b...
|
|
|
|
![[Get Copyright Permissions]](http://license.icopyright.net/images/icopy-w.gif){kind=small}
