Three Pillars of Internet Sales
Three Pillars of Internet Sales
Pillar I: Design
Poor Web design will give visitors a poor opinion of your company and your products. With so many new businesses now offering Web design, it is important to choose a developer who can combine functionality and design to create a site that is visually simple, attractive, and easy to navigate.
Always design your Web site to reflect customer priorities. First find out what your customers want, and give it to them quickly. Make the user experience easy and fast.
This brings three common mistakes to mind:
Web design is often based on the mistaken idea that visitors to your site want to know more about your company. This is why most companies feature the "About Us" link first as a visitor reads the page. Actually, a customer is looking for a product or service that solves a problem. With this in mind, correct site design will highlight the information about your main products first and show your company information last for additional support.
Another common error is the use of impressive graphics without proper regard for user experience. Visitors are looking for information, not graphics. Graphics add loading time, so keep them to a minimum. A site will be an effective sales tool when you include all information your customers will need to make a buying decision.
Avoid forms that require unnecessary information. Seventy-eight percent of respondents in a recent usability survey have bailed out of filling forms because the forms required too much effort. Eighty-four percent abandoned programs that required too much information,
especially home phone numbers or household income figures.
Pillar II: Hosting
Integration of technology and design is crucial to the performance of your site as a sales tool. Web site functionality depends on efficient hosting and stable technology. This pillar includes all technical back-office details, from hosting to programming and newsletter list management.
Host your site on servers with sufficient bandwidth to easily and flawlessly handle your predicted level of traffic. Hire specialized database programmers to make your site interactive without a hitch. Purchase shopping cart programs that process sales efficiently and make it easy to buy. A good host will avoid down time, slow connections, interrupted service, and slow downloads to give your visitors a pleasant experience.
Pillar III: Marketing
Contrary to popular belief, effective Web marketing does not require a large budget. Eighty-one percent of respondents to a recent survey admitted they had visited a site because it was advertised. However, their main influence was the Internet (61%), print ads (57%), and e-mail promotions (51%). Television, for instance, didn't even make the top five. The secret to cost-effective Web marketing is finding low-cost to no-cost actions that reach your narrow, primary target market. Avoid expensive shotgun advertising to large markets not interested in your product or service.
Some of the most effective low-cost marketing tools include:
Listings on select portals and directories that draw traffic within your target group
Search engine strategies to improve rankings on traditional search engines
Strategies for pay-for-position search engines for immediate results
Newsletters that reach your prospects monthly with helpful information
Programmable autoresponders that deliver your message seven times or more
Affiliate programs that encourage other sites to refer customers
Take into account the three pillars of Web site success and reap the rewards of the Internet.
Three Pillars of Internet Sales - To learn more about this author, visit Thomas Young's Website.
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Whereas successful selling in traditional brick-and-mortar stores is said to rely on "location, location, location," successful Web sales rely on the three pillars of effective Web sites: design, marketing, and hosting. And like a table with three legs, a Web site needs equal support from all three.
Pillar I: Design
Poor Web design will give visitors a poor opinion of your company and your products. With so many new businesses now offering Web design, it is important to choose a developer who can combine functionality and design to create a site that is visually simple, attractive, and easy to navigate.
Always design your Web site to reflect customer priorities. First find out what your customers want, and give it to them quickly. Make the user experience easy and fast.
This brings three common mistakes to mind:
Web design is often based on the mistaken idea that visitors to your site want to know more about your company. This is why most companies feature the "About Us" link first as a visitor reads the page. Actually, a customer is looking for a product or service that solves a problem. With this in mind, correct site design will highlight the information about your main products first and show your company information last for additional support.
Another common error is the use of impressive graphics without proper regard for user experience. Visitors are looking for information, not graphics. Graphics add loading time, so keep them to a minimum. A site will be an effective sales tool when you include all information your customers will need to make a buying decision.
Avoid forms that require unnecessary information. Seventy-eight percent of respondents in a recent usability survey have bailed out of filling forms because the forms required too much effort. Eighty-four percent abandoned programs that required too much information,
especially home phone numbers or household income figures.
Pillar II: Hosting
Integration of technology and design is crucial to the performance of your site as a sales tool. Web site functionality depends on efficient hosting and stable technology. This pillar includes all technical back-office details, from hosting to programming and newsletter list management.
Host your site on servers with sufficient bandwidth to easily and flawlessly handle your predicted level of traffic. Hire specialized database programmers to make your site interactive without a hitch. Purchase shopping cart programs that process sales efficiently and make it easy to buy. A good host will avoid down time, slow connections, interrupted service, and slow downloads to give your visitors a pleasant experience.
Pillar III: Marketing
Contrary to popular belief, effective Web marketing does not require a large budget. Eighty-one percent of respondents to a recent survey admitted they had visited a site because it was advertised. However, their main influence was the Internet (61%), print ads (57%), and e-mail promotions (51%). Television, for instance, didn't even make the top five. The secret to cost-effective Web marketing is finding low-cost to no-cost actions that reach your narrow, primary target market. Avoid expensive shotgun advertising to large markets not interested in your product or service.
Some of the most effective low-cost marketing tools include:
Listings on select portals and directories that draw traffic within your target group
Search engine strategies to improve rankings on traditional search engines
Strategies for pay-for-position search engines for immediate results
Newsletters that reach your prospects monthly with helpful information
Programmable autoresponders that deliver your message seven times or more
Affiliate programs that encourage other sites to refer customers
Take into account the three pillars of Web site success and reap the rewards of the Internet.
Three Pillars of Internet Sales - To learn more about this author, visit Thomas Young's Website.
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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