David Liddell Articles

It's All About the Customer Experience - Click To Read Article
Are you provding excellent customer service? Is the customer experience deteriorating within your company? Read and find a few steps in improving customers' experience.

Why is Organizational Alignment Important to You? - Click To Read Article
I am not convinced most people understand how to successfully (and intentionally) align the organization for short term gain and long term sustainable success. Establishing effective alignment starts with a well constructed strategy that has been vetted by the senior leadership team and Board of Directors, that can be understood by every employee in the organization.

What is Employee Engagement? - Click To Read Article
“Employee Engagement (is) the ability to capture the heads, hearts, and souls of your employees to instill an intrinsic desire and passion for excellence.” -- Fleming and Asplund

What is Effective Time Managment? - Click To Read Article
If it's true that the average American is busy, what about the average CEO, or owner of a corporation? It can feel as if he or she is being pulled into a hundred different conference rooms at once. The way we handle these things is through effective time management.

What is Effective Project Management? - Click To Read Article
Effective project management is imperative to a successful company or corporation. To be effective as a project manager, one must be skilled in several different project management aspects.

Supervisory Skills - Click To Read Article
Supervisors are responsible for not only meeting corporate goals, they are also responsible for bridging the gap between upper management and front-line employees. Those supervisors that take this task seriously and utilize their supervisory skills are the ones that have a dramatic and positive effect on the overall business as well as their staff’s performance and behavior. Are your supervisor ready for the challenges ahead? Do they need training?

Team Work - Click To Read Article
Team work is the real backbone of any productive corporation or company. When each and every team member learns to work together efficiently, the machine of the company will work and be successful.

Swimming Naked - Click To Read Article
In a 2001 Berkshire Hathaway Chairman's letter, Warren Buffett declared "You can only find out who is swimming naked when the tide goes out." Depending on the context or your specific situation, one can derive a variety of different meanings from this metaphor. Naturally, I see it from a business perspective and wonder how many companies have been "swimming naked" for so many years.

Performance Consulting - Click To Read Article
Performance consulting is consulting with a direct impact. It is consulting that is typically divided into three sub-specialties including organizational development specialists, professional development specialists and personal coaches.

Performance Dashboards - Click To Read Article
Performance dashboards are very valuable to a slew of professionals far and wide. They are basically a tool which allows companies to transform their goals and expectations into actual strategies, actions and tasks that are different for each person within the company.

Outsourcing and the Decision - Click To Read Article
Outsourcing and the decision to outsource some of the jobs, projects or positions within your organization. Is there value in this decision for your organization?

Motivation Through Teamwork - Click To Read Article
Within a business, the employees or the team is a very important part. They are responsible for doing most of the work that keeps the company going altogether. When these employees are not motivated, the production will be down, sales will be down and the company will no longer be on a 'forward' moving track. The key to keeping the company moving forward is to have motivated employees.

Organizational Development - Click To Read Article
Companies who take advantage of organizational development understand that they are working not for the present moment, but that over a period of time. By combining one or more employees within a group and having them work on the outcome of a specific area, they can better the company and learn how to withstand time and change within the industry.

Old School vs. New School Managers - Click To Read Article
Although the leadership ranks are evolving, there is still a reasonable percentage of old school managers scatter throughout (almost) all organizations. Old school manager is the manager that expects his or her employees to adapt to their style of management.

Leaders Need to Lead – Now is the Time - Click To Read Article
Business reality is derived from the performance of your sales force, your profit and loss statement, employee morale, and messaging from your company’s leadership. Despite how long it takes to emerge from this perfect storm of economic issues it is my firm belief that it will be the focused and resolute effort of your company leaders who will make the unique difference.

Leadership Development, the Key to Company Success - Click To Read Article
Great leaders are the cornerstone of any business endeavor. Therefore, it is absolutely paramount that you put time into leadership develop as this is the key to company success.

How to Use 360 Assessment Tools - Click To Read Article
360 assessment tools are tools which are used to provide feedback to employees from their peers, their boss, their subordinates and themselves. This is utilized to help them improve their performance as well as to help recognize their accomplishment.

How Layout Affects Productivity - Click To Read Article
If you truly want your productivity efforts to be enhanced, you must plan ahead. This includes properly understanding and laying out your companies objectives in plain sight. It also means having a realistic implementation plan.

How is a 'Vision' Developed? - Click To Read Article
To have a vision of a company, a product or the way that a company should be managed is the first part of becoming successful.

Historical Productivity Gains in Industry Generally - Click To Read Article
Being aware of the historical productivity gains in your industry is your secret weapon to success. Not only should you thoroughly research and document companies within your industry, you should also perform market analysis on your competitors as well.

Hidden Truths about Your Business, Employees, and Related Performance - Click To Read Article
Truths worth talking about that can impact your organization and it's success. 1.Your workforce is changing. 2.Your leadership capacity is finite. 3.Your strategic plan only works if you use it regularly. 4.Accountability does not happen on its own. 5.All of your employees are connected to sales.

Executive Coaching and It's Value - Click To Read Article
Executive Coaching can be the key to success and failure. It doesn’t matter if you’re in a product or service oriented business, executive coaching and its value is tremendous.

Emotional Resilience – A Recession Buster - Click To Read Article
Emotional Resilience" and how to handle the enormous pressure related to economy melt-down.

Effective Communication in the Workplace - Click To Read Article
Team members and staff all have their own way of interpreting, communicating and acting. In order to be truly successful, you need to be multi-communicational, or communication flexible. You need to be able to communicate with all team members, regardless of how they interpret what is being said. You have to understand what to say and how to say things.

Effective Decision Making - Click To Read Article
Business decisions can often have the power to make or break a company. That is not a light thing to look at and quickly dismiss. In fact, making important decisions on a whim may even have a detrimental effect on the company.

Conflict Resolution - Click To Read Article
Have you ever had to deal with conflict in your corporation or business? Within any business circle, some sort of conflict is bound to happen at one point or another. This is especially relevant when pertaining to employees or team members, as everyone holds a different view, a different opinion or outlook.

Corporate Culture - Click To Read Article
What defines your corporate culture is not just your beliefs as the owner or VP of the company, but the collective beliefs of every single person who is a part of the company.

Change Management - Click To Read Article
In order for a company to be a success, change is necessary. Without change, of course, companies cannot better themselves, provide more opportunities and prosper. Change, of course, can be negative, but improvement requires change and improvement is what all companies should strive for. But what about the transition that comes with change?

Business Survival in 2009 - Click To Read Article
While many companies are struggling to reach their goals (many adjusted to reflect the times), there is a subset of organizations that are growing. Three based success factors: Value, Sales and Accountability.

Building Trust between Management and Employees - Click To Read Article
Employees are the ones that can in fact have a positive or negative effect not only on your company’s reputation but the success of your company as well. Those managers that are able to maintain and develop trust among their employees are the ones that have longer employee retention.

Building your Leadership Culture for Today’s Business Climate - Click To Read Article
What is your Organizational Culture? What does "Organizational Culture" have to do with leadership culture?” Do your top executives set the tempo and culture of your organization?


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