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Public Relations Firm

Public Relations Firm

According to some of the industry’s top executives, the digital age is changing the very nature of what is today known as the public relations firm. From blogs to conversation mining tools, these companies are being forced to adapt in order to stay alive. For instance, no longer are blogs the mere sounding boards for personal rants and raves that they once were. Today, many blogs have become as respected, if not more so, than many of the most popular newspapers. And, public relations agencies are beginning to catch on to this growing trend.

While they might still be behind in the times, many public relations executives are starting to realize the power of the digital age in administering and delivering their services. The Internet, for instance, offers unique and unprecedented opportunities to capture regular conversation concerning the brands and products that these companies manage, and then transform that understanding into action. Online dialogue is unaided commentary that before would have cost these agencies millions of dollars to acquire. Today, unprompted, millions of virtual people are helping these agencies find their way.

The digital age is not just about setting up blogs and publishing your press releases online. Rather, it requires a clearly defined and well planned strategy to navigate the myriad of options that are beginning to present themselves.

Tools such as those for conversation mining offer the public relations firm a golden chance to hear what their customers are saying about their brand and product perceptions. It allows for an early warning system, testing the waters of brand or product development before steps are actually taken. It can measure the effectiveness of marketing and communication efforts that have already been implemented and better help guide the way forward. Also important, it can aid in website design, telling these companies what their customers want to be able to find online, and what keywords will improve their search engine ranking.

The digital age is forcing public relations companies to look their target audience in the face. They can no longer be ignored. Their issues and their preferences are out there for all to see, and it is the company that understands this that will succeed on the road ahead. It is only by listening, understanding, and transforming that knowledge into action that these agencies will prosper.

Many companies have today launched what has come to be known by some as Search Engine Reputation Management. Here, these public relations agencies must also learn to maximize their customers’ online visibility and search engine ranking. While you must comply with the policies of search engines, there are various ways that companies can get their pages to the top of the results list. And, that is where you want to be. Anything off the first page, and you might as well be gone.

Like every other industry, technology is changing the way things work. The public relations firm must learn to adapt if it is going to survive. The change may be a hard one, but the results will speak for themselves.





Public Relations Firm - To learn more about this author, visit Susan Lane's Website.

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John Brennan
John Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website

Dave Kurlan
Dave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website


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