Reporters use interviews to gather information and flesh out their stories. It is the basic tool of newsgathering and a great opportunity for your organization to communicate its messages to its target publics. Many organizations, such as AT&T, Carbo Ceramics, NASA and others, find that media interview skills training is well worth the time and expense in order to ensure their spokespersons can fully capitalize on these opportunities and avoid missteps.
Below we offer our top ten tips for media interview skills training. As you review them, keep in mind that no matter how friendly or seemingly inocuous, no interview is a casual conversation.
1. Never wing it. Successful message delivery depends on preparation. Invest time and effort in rehearsals, whether working with a professional media trainer or your in-house public relations team. Get your spouse or partner or a trusted pal to lob questions at you. Think through how you will respond to tough or hostile questions by developing and practicing clear, honest and appropriate answers 2. Start small. Try smaller venues before hitting the big time. Trade shows are a good starting point where you can conduct a large quantity of media briefings with what is typically a relatively friendly community of journalists.Take charge of your nerves. Being nervous is normal, but don't let your body language send messages of fear or doubt.
3. Be in control of the interview. Be the first to speak by assertively introducing yourself and initiating a handshake. Jump right in and ask a few basic questions of the interviewer, such as who else they've spoken to and how much time they'll need. Doing so puts you in the driver's seat and sends the message that you're in the game.
4. Return to key points as often as possible.
5. Minimize distractions. Turn off your blackberry and get the change and car keys out of your pockets. If you're like me, make sure you don't have a pen in your hand because fiddling with it can distract the audience.
6. Make eye contact with the journalist. I've joked that you should burn a hole in the interviewer's head with your eyes. Holding eye contact is critical to projecting a positive and confident image. Looking down can make you seem uncooperative, while looking from side to side can make you look shifty or evasive.
7. Do not repeat an interviewer's negative comment as you respond to a question. Always frame answers in a positive way.
8. Avoid jargon, industry language and acronyms. Reporters are communicating the information you give them to the general public. It is important to speak in terms everyone can understand.
9. Never speculate. It is human nature to give it your best shot at coming up with an answer, but in a media interview, being pretty sure can harm your organization's reputation. If you don't know, say so and promise to do your best to find out the correct answer and get back to them.
10. Be responsive, but always remember your purpose. You aren't there to be a talking head and answer the interviewer's questions; you are there to communicate your key messages. While you should not be evasive, you should always work your messages in.
The Top 10 Basics of Media Interview Preparation - To learn more about this author, visit Daniel Keeney's Website.
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Daniel Keeney
(Visit Daniel's Website)
DPK Public Relations specializes in
proactive and reactive media relations,
media interview skills training,
presentation skills training and corporate
crisis communications planning and
recovery.
Guided by an accredited Houston public
relations veteran, Dan Keeney, APR, DPK
Public Relations helps clients increase
visibility in order to build demand for
their products and services. With a
background in journalism, we know what it
takes to secure media placement through
expert writing and persuasive media
relations services. Our public relations
team has planned and managed
communications programs and deflected
controversy related to some of the most
important issues of our time.
DPK Public Relations is known for its
professional and successful relationships
with reporters, editors and producers
throughout the country. Our media
interview skills training teaches clients
to project a positive image on television,
radio or in print interviews, which helps
protect and enhance the reputation of
their organizations. You don't have to
take our word for it -- ask NASA - Johnson
Space Center, Carbo Ceramics and Range
Resources, just a few of our media
training clients.
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