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Lose the Jargon: “What do you do?”
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| Guest post by: Patti D. Hill |
Article Overview: There is immense value in keeping your messages concise, simple and jargon-free. Your audiences will understand exactly what you do.
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Free Download - Public relations still has clout. Lots of it! By Patti D. Hill |
Lose the Jargon: “What do you do?”
This simple question often times yields responses as obscure and incomprehensible as "we are an integrated solutions provider" and "we deliver innovative solutions to increase productivity". A recent response heard at an event: "Our disruptive technology solves technical impasses to create solutions that give our partners a competitive edge". (Wha...?!)
For "innovative, integrated, solution providers" everywhere, we recommend a positioning and messaging exercise to identify what you do, for whom and what differentiates your offering.
Public relations is all about identity: creating one, improving one and sustaining one. The best way to establish a company's identity is through repetition and consistency of its key messages. In order to have maximum success, a product or service must 'own' a place in the mind of the potential purchaser that differentiates it from its competition. This is the concept called 'positioning'.
We suggest that you avoid confusion by keeping positioning concepts and messages simple and factual, and focus on the major differentiating strength of your company, product or service. Be ruthless about what you want to convey. Anything that others can claim, eliminate it. Anything that requires a complex analysis to prove, forget it. Anything that doesn't fit with your stated perceptions, avoid it.
Be jargon free so everyone can understand you - especially your customers.
Article Tags: integrated solutions provider, jargon, public relations
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About the Author: Patti D. Hill RSS for Patti's articles - Visit Patti's website Patti D. Hill is the founder and CEO of Penman PR, Inc., one of the most innovative independent PR firms in the nation and the only international public relations firm to offer 100% senior-level representation. In addition to overseeing client services, talent management and business development for Penman, Patti is the lead instructor for the firm's training division, Penman PR Training Institute. Prior to Penman, Patti was the founding partner of BlabberMouth PR and its subsidiary, CameronWeeks Public Relations, where she managed the development and implementation of regional, national and international media / relations and communications campaigns for companies in a multitude of industries. Patti's early professional career includes more than 15 years of corporate management in sales and marketing in technology certification training, IP and data networking training and consulting, and videoconferencing with Prosoft Training, Spohn & Associates and VTEL. Patti is an active in several professional organizations, including International Economic Development Council, NanoExpress (Editor), Nanotechnology Now (Columnist), Nanomaterials Applications Center at Texas State (Founding Member), Nanotechnology Research Foundation (Founding Strategic Advisor), Texas-Israel Chamber and The McKinsey Quarterly (Executive Panel). Click here to visit Patti's website Defining Your Organization from the Inside Out ROI PRs Holy Grail Choose It and Use It An Executives Guide to Selecting and Using Outstanding PR Public relations still has clout Lots of it What the Heck is Public Relations Anyway |
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