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Is Branding Enough?

Guest post by: Harvey Farr

Article Overview: For the past decade, the premier marketing term has been "branding." Every company and organization believed that it had to "brand" itself to achieve successful marketing results. Branding has its place, but in today's rapidly changing world, where buying power is shifting to the consumer, is good branding enough? Further, does "branding" even mean today what it meant just a few years ago? Let's take a look.

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Is Branding Enough?

It's amazing how much time, money and energy corporations and non-profit organizations put into creating a new logo. When someone decides the organization needs a new logo, take cover. The process can consume and often cripple the entire enterprise until a finished new logo is finally introduced.

Logo creation is often considered the cornerstone of "branding." After all, if the definition of "branding" is a promise kept, then when people see your logo they should automatically come to expect a certain level of quality in your products and services. The way you convey that promise is to convey who you are. That is done via your organizational identity, or your logo.
But too many organizations stop there. They believe that a new, contemporary logo will automatically convey that the organization now delivers a better quality product or service than since the old logo was being used. Somehow a new or re-branding effort is thought of an end unto itself without regard to how the actual product or service has changed.
Anyone who owns a business or works in marketing knows (or should know) that in the past five years the marketing process has undergone changes more revolutionary and dramatic than we have seen since the invent of television. This is due to social media. Whereas marketing always assumed a one-way path -- from company to consumer -- today consumers talk to one another via social media and no longer rely on a company to tell them what they should buy, or more important, what they should NOT buy. This means a major power shift has taken place. The consumer now has the power to easily and quickly make buying decision using their own research that they consider much more credible than a company's advertising. What is that research? Asking their friends about their purchase decisions.
So where does this leave branding? How does a company brand itself to convey that potential customers can expect a quality product if they buy the company's product? How can a company tell a customer "believe us, not your friends." Well, they can't. Research has shown that one friend's recommendation (or warning) about a product is much more powerful than a half million dollar ad on the Super Bowl.
While this may make major corporations shutter, it is actually a good thing. The more buying decisions people have, and the more input they can receive from their friends and others who have made similar buying decisions, the more pressure is placed on corporations to produce better products and better customer service. Corporate America is getting the message and the result is a higher level of product quality and responsive customer service. Those who hang on to the old model of mediocrity masked by beautiful advertising will have to face the fact that sales will suffer unless they change along with the rest of the world.
Don't get me wrong. Branding has its place. But whereas branding was considered the objective, today branding is a place to start. Remember, a brand is only as good as the products and services behind it.

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Home > Public-Relations > Harvey Farr > Is Branding Enough >
Article Tags: branding, los angeles marketing, los angeles public relations, marketing, pr, public relations, social media, social media marketing

About the Author: Harvey Farr
RSS for Harvey's articles - Visit Harvey's website

Harvey Farr is founder and president of Farr Marketing Group (FMG), a Los Angeles public relations and marketing firm.  Prior to launching FMG, he was senior vice president of Ruder Finn, an international public relations and marketing firm. At Ruder Finn, Mr. Farr represented corporations and institutions such as Mitsubishi Motors Corp., Nippon Telegraph & Telephone Co., The Academy Awards, CitiCorp, Union Bank, Executive Life Insurance Co. and many other national and international concerns. His areas of expertise include PR / marketing on behalf of the financial services industry, crisis communications, nonprofit organizational campaigns, emerging companies and community relations programs. He is a sought-after speaker and currently offers workshops and seminars for companies seeking to provide employees with a better understanding of the public relations process. In addition to operating Farr Marketing Group, he also teaches advanced public relations at California State University, Los Angeles and the Center for Nonprofit Management.  His direct email is info@farrpr.com.


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