Do You Really Care What People Think

Please feel free to publish this article in your ezine, newsletter, offline publication or website. Only requirement: you must use the Robert A. Kelly byline and resource box. Net word count is 750 including guidelines and box. Robert A. Kelly © 2006. Do You Really Care What People Think? You had better care! Because what people think usually leads to predictable behaviors that can really affect your business, non-profit or association for better or worse. Look at your employees. If they believe you really don’t care about them, your organization’s productivity can take a nose dive. And what about customers? They had better remain convinced of the value of your products and services or off they go to a competitor. Even prospects constantly need to be made aware of your product and service values or you’ll never get them as customers in the first place. And seriously caring what key groups of people think about your organization doesn’t stop there. You’ll have trouble hiring and keeping employees if area residents don’t see your organization as a good place to work. Same with minorities if, true or false, the idea takes hold that you discriminate in your hiring practices. And don’t forget the need to be above board with journalists covering your operation. A suspicious reporter can create what you’ll certainly view as “bad press.” While we’ve talked briefly about a half dozen of your key “publics,” there are certainly others that need your attention. That’s why the care and feeding of your most important external audiences can easily turn into a full-time job when you stop and think about the impacts they can have on how successfully you achieve your objectives. O.K., so you can’t afford full-time public relations help, but is it hopeless? Not at all because there are several actions you can and should take to address this challenge. It will require a chunk of time to implement, but isn’t it worth it? First, list the top five or six audiences that could keep you awake at night. Clearly, the top priority is to stay aware of how they perceive your enterprise. And that translates into speaking regularly with members of each group – members, customers, employees, area residents, reporters, prospects – and LISTENING for any problem areas. Of course, in your own best interests, you should be a regular speaker at area podiums and a willing interviewee when local or trade media want to ask you questions. By doing so, you “ventilate” matters and lessen the impact of future “bumps in the road” when they inevitably occur. So, when problems ARE identified, corrective actions should be put in place. And when it’s time to take those actions, you need a two-part strategy: one, a clear, truthful message written to persuade that audience and, two, effective communications that will actually reach that audience. Communications tactics may range from media interviews, open houses, facility tours and plain, old meetings to promotional events and news releases. It’s important to track progress if you ever hope to know whether your efforts are changing minds. Most important, do you appear to have successfully addressed the problem areas that came up in your initial information gathering among those key audiences? And that means more of the same – personal meetings with members, customers, prospects, employees, area residents, reporters and other so-called “thought-leaders.” What people think is really key to the success of your organization because, like it or not, people act on their perception of the facts before them and that leads to certain behaviors. Because something can be done about those perceptions and behaviors, this article outlines how you can address any problem areas BEFORE they negatively affect your business. Remember, if you leave those problems unattended for very long, you may be trifling with your own survival. How much better to deal promptly and effectively with questionable perceptions and encourage behaviors that insure the success of your business. end Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has authored 245 articles on the subject which are listed at EzineArticles.com, click Expert Author, click Robert A. Kelly. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com

Author:.

Bob Kelly counsels and writes for business, non-profit, government agency and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has published 245 articles on the subject which are listed at EzineArticles.com, click ExpertAuthor, click Robert A. Kelly. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior...

Go Deeper | Website

Have a question for Bob?

* Required information
Name:
Email Address:
(never displayed)

Your question or comment:
Human? Enter the third letter of the word castle.
 
Enter answer:
 
Tell me when Bob responds to me.
 
Remember my form inputs on this computer.
 

RELATED ARTICLES

OR SEARCH:
 
New Graphic
Subscriber Counter