PR Going According to Plan
PR Going According to Plan
in your ezine, newsletter, offline publication or website.
Only requirement: you must use the Robert A. Kelly
byline and resource box. Word count is 915 including
guidelines and box. Robert A. Kelly © 2006.
PR Going According to Plan?
Think carefully! You’re a department, division or subsidiary
manager for a business, non-profit, public entity or
association and you really need to achieve your operating
objectives.
But even a yes response to the headline above leaves the
really big question unanswered – does your current public
relations plan help persuade your most important outside
audiences to your way of thinking, then move them to take
actions that lead to your success?
If the answer to that question is uncertain or even no, change
is in order. Change that gives you a public relations blueprint
that helps lead to managerial success and, some might say,
survival.
I refer here to the kind of blueprint that moves the emphasis
from communications tactics to an aggressive plan for reaching
those outside groups of people with a big say about how
successful you’re going to be – your key external audiences.
Here’s the essence of such a blueprint: people act on their
own perception of the facts before them, which leads to
predictable behaviors about which something can be done.
When we create, change or reinforce that opinion by reaching,
persuading and moving-to-desired-action the very people
whose behaviors affect the organization the most, the public
relations mission is accomplished.
Use it to deliver behavior results like lots of new inquiries,
buyers coming back for more, fresh queries about joint
ventures and strategic alliances, meaningful increases in
capital contributions or brand new specifiers of your
component products and services.
To make it work, you need to lead those public relations
people assigned to your unit away from a preoccupation
with communications tactics over to that new, comprehensive
blueprint. As a manager, you’re now prepared to create the
external audience behaviors you need to achieve your
department’s business, non-profit or association objectives.
Charge your PR team with finding out how those key outside
audiences perceive your operation. That will require interaction
with members of that audience which you will identify when
the team prioritizes those groups in order of their impacts on
your unit. Here, your choice is, spend significant money on
professional survey people to handle the perception monitoring
chore, or use members of your assigned PR team to gather the
data. Remember that your public relations team is already in the
perception and behavior business.
Either way, questions must be asked. “What do you know about
us? Have you had positive or negative contact with our folks?
Do you have an opinion about our services or products?
Keep your antennae up for any signs of negativity. Did
questioners note a glaring inaccuracy? Or a false assumption
about your operation? How about any hurtful misconceptions or
rumors? Evasive or hesitant responses should also be noted.
Now you’re ready to establish your public relations goal which
could be as simple as “correct that dangerous inaccuracy,” or
“squash that hurtful rumor” because of the damaging behaviors
such negatives can create.
But how to achieve that goal? With the right strategy, of course.
Because there are just three strategies available in matters of perception/opinion, you can create perception where there may
be none, change an existing perception/opinion, or reinforce it.
But be certain that your strategy choice meshes with your new
public relations goal.
Here’s where your PR team’s writing talent comes to the fore.
You need a corrective message that will alter negative perceptions
among members of your target audience. As unit manager, you
need to stay involved in message preparation to make certain it is compelling, persuasive, well-written, fact-based and believable if
your target audience’s perceptions are to be altered towards your
point of view.
Getting that nifty piece of writing to the attention of that audience
of yours is easily accomplished. And here is where communications
tactics DO matter. They’ll carry your message to audience members
using everything from personal contacts, brochures and media
interviews to speeches, newsletters and facility tours. But be certain
that your chosen tactics are known to reach people like those in your
target audience.
Soon you’ll need hard evidence that the negative perception is
really being altered according to plan. This demands that you
return to the field and remonitor the perceptions of your target
audience members. This time, however, your team will be alert for
indications that the offending perception is really changing in
the way you planned.
By the way, things can always be moved along faster by adding
new communications tactics, and by increasing their frequencies.
As noted at the outset of this article, you need to persuade your
most important outside audiences to your way of thinking, then
move them to take actions that lead to your success as a unit
manager.
Your new public relations blueprint will help you reach that
objective.
Bob Kelly counsels, writes and speaks to business, non-profit
and association managers about using the fundamental premise
of public relations to achieve their operating objectives. He has
authored 245 articles on the subjectHe has been DPR, Pepsi-Cola
Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport
News Shipbuilding & Drydock Co.; director of communications,
U.S. Department of the Interior, and deputy assistant press secretary,
The White House. He holds a bachelor of science degree from
mbia University, major in public relations.
mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com
PR Going According to Plan - To learn more about this author, visit Bob Kelly's Website.
Like this article? Share it with your friends
Please feel free to publish this article and resource box
in your ezine, newsletter, offline publication or website.
Only requirement: you must use the Robert A. Kelly
byline and resource box. Word count is 915 including
guidelines and box. Robert A. Kelly © 2006.
PR Going According to Plan?
Think carefully! You’re a department, division or subsidiary
manager for a business, non-profit, public entity or
association and you really need to achieve your operating
objectives.
But even a yes response to the headline above leaves the
really big question unanswered – does your current public
relations plan help persuade your most important outside
audiences to your way of thinking, then move them to take
actions that lead to your success?
If the answer to that question is uncertain or even no, change
is in order. Change that gives you a public relations blueprint
that helps lead to managerial success and, some might say,
survival.
I refer here to the kind of blueprint that moves the emphasis
from communications tactics to an aggressive plan for reaching
those outside groups of people with a big say about how
successful you’re going to be – your key external audiences.
Here’s the essence of such a blueprint: people act on their
own perception of the facts before them, which leads to
predictable behaviors about which something can be done.
When we create, change or reinforce that opinion by reaching,
persuading and moving-to-desired-action the very people
whose behaviors affect the organization the most, the public
relations mission is accomplished.
Use it to deliver behavior results like lots of new inquiries,
buyers coming back for more, fresh queries about joint
ventures and strategic alliances, meaningful increases in
capital contributions or brand new specifiers of your
component products and services.
To make it work, you need to lead those public relations
people assigned to your unit away from a preoccupation
with communications tactics over to that new, comprehensive
blueprint. As a manager, you’re now prepared to create the
external audience behaviors you need to achieve your
department’s business, non-profit or association objectives.
Charge your PR team with finding out how those key outside
audiences perceive your operation. That will require interaction
with members of that audience which you will identify when
the team prioritizes those groups in order of their impacts on
your unit. Here, your choice is, spend significant money on
professional survey people to handle the perception monitoring
chore, or use members of your assigned PR team to gather the
data. Remember that your public relations team is already in the
perception and behavior business.
Either way, questions must be asked. “What do you know about
us? Have you had positive or negative contact with our folks?
Do you have an opinion about our services or products?
Keep your antennae up for any signs of negativity. Did
questioners note a glaring inaccuracy? Or a false assumption
about your operation? How about any hurtful misconceptions or
rumors? Evasive or hesitant responses should also be noted.
Now you’re ready to establish your public relations goal which
could be as simple as “correct that dangerous inaccuracy,” or
“squash that hurtful rumor” because of the damaging behaviors
such negatives can create.
But how to achieve that goal? With the right strategy, of course.
Because there are just three strategies available in matters of perception/opinion, you can create perception where there may
be none, change an existing perception/opinion, or reinforce it.
But be certain that your strategy choice meshes with your new
public relations goal.
Here’s where your PR team’s writing talent comes to the fore.
You need a corrective message that will alter negative perceptions
among members of your target audience. As unit manager, you
need to stay involved in message preparation to make certain it is compelling, persuasive, well-written, fact-based and believable if
your target audience’s perceptions are to be altered towards your
point of view.
Getting that nifty piece of writing to the attention of that audience
of yours is easily accomplished. And here is where communications
tactics DO matter. They’ll carry your message to audience members
using everything from personal contacts, brochures and media
interviews to speeches, newsletters and facility tours. But be certain
that your chosen tactics are known to reach people like those in your
target audience.
Soon you’ll need hard evidence that the negative perception is
really being altered according to plan. This demands that you
return to the field and remonitor the perceptions of your target
audience members. This time, however, your team will be alert for
indications that the offending perception is really changing in
the way you planned.
By the way, things can always be moved along faster by adding
new communications tactics, and by increasing their frequencies.
As noted at the outset of this article, you need to persuade your
most important outside audiences to your way of thinking, then
move them to take actions that lead to your success as a unit
manager.
Your new public relations blueprint will help you reach that
objective.
Bob Kelly counsels, writes and speaks to business, non-profit
and association managers about using the fundamental premise
of public relations to achieve their operating objectives. He has
authored 245 articles on the subjectHe has been DPR, Pepsi-Cola
Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport
News Shipbuilding & Drydock Co.; director of communications,
U.S. Department of the Interior, and deputy assistant press secretary,
The White House. He holds a bachelor of science degree from
mbia University, major in public relations.
mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com
PR Going According to Plan - To learn more about this author, visit Bob Kelly's Website.
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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