Emmanuel A. Smart Articles
TWENTY-THREE MONTHS IN THE FEDERAL PENITENTIARY-- A BLESSING IN DISGUISE FOR MIKE VICK. Seven keys to restore a battered reputation - Click To Read Article
For Michael Vick, his is a personal crisis, with hope for total restoration.
Long before Michael Vick fell afoul of the law for dogfighting; was arrested, convicted and now sent to the federal prison, his football career and personal image were tittering on the brink. Now at a turning point, 23 months in the federal penitentiary may be a blessing in disguise.
This article presents seven steps to restore all he almost threw away.
JetBlue Valentine’s Day crisis—The case for Chief Reputation Officer (CRO). - Click To Read Article
A good organization reputation is invaluable. CEO’s spare no expense in their efforts to restore their company reputation when threatened or damaged in a crisis. This article examines JetBlue’s response strategies in the 2007 Valentine’s Day jetliners’ grounding crisis on New York’s JFK’s frozen airport runway. It makes the case for chief reputation officer. Reputation is simply too important to be left to chance.
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