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How to Get Personality Into Your Growing Business

How to Get Personality Into Your Growing Business

HOW TO GET PERSONALITY INTO YOUR GROWING BUSINESS

Most people associate the word personality with individuals. But businesses can have personalities too, and the image and feeling of a more distinctive business are likely to remain with customers.

Think of all the different types of stores. Their personalities are defined by their unique style or atmosphere, as well as by selection of products and customer service. This combination makes up their personalities. Some have friendly approachable workers; others are more upscale, discriminating and offer wine and champagne while trying on clothes.

Other types of personality businesses such as Harley Davidson are known for their rough and loud personality. (Believe me – if you didn’t want people to know you are coming, you wouldn’t buy a Harley!)

You can give your business a personality make-over by taking it in any of the above directions. Even if you don't have the resources to completely redesign your image, you can be creative and make changes over time.

Personality also includes a friendly staff (and the willingness of staff to go the extra mile for customers). You should always remember that what customers remember most about your business is how efficiently any transactions are carried out by sales help – whether you are a retail business, technology business or professional consultant such as a lawyer, consultant or real estate agent. You, as the owner, may have the best intentions of giving outstanding customer service. But if your front-line staff doesn't follow through, your efforts to be known as a business with a wonderful personality will be wasted.

As the owner, put yourself on the front line as often as possible, working with customers and directly influencing how your staff treats anyone who walks through the door. Find out what customers want. Don't hide yourself in the back office. That's the surest way to lose touch. If you do, you'll find that your company's image has more to do with someone handling the cash register than with you. When a business reduces itself to that level, services and product purchases by your customer becomes a matter of “who has the lowest price’ – and that’s got nothing to do with personality.

Your selection of unique products ultimately also transcends the atmosphere of your business. After all, customers do business with someone because they need something. Whenever possible, offer a variety of unique items that people can't find other places. This is true no matter what type of business your have.

Lastly, always think of little touches that can give your business a unique personality. These touches can only come from you, the owner. The more of yourself you put into the day-to-day operations, the more you will present your own unique personality to customers. All the little touches add up, and they will make a decided difference to your bottom line.





HOW TO GET PERSONALITY INTO YOUR GROWING BUSINESS - To learn more about this author, visit Leanne Bucaro's Website.

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Dave Kurlan
Dave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website

David Barr
David Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website

Anne Barr
Anne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website

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David Acheson
David Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns.  David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website

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Are your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website


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Leanne Bucaro
(Visit Leanne's Website) With more than fifteen years of experience in communications and media, a strong background in film and television, branding strategies and public relations, Leanne is able to assist organizations in brand creation, brand values and communication and promotion to internal and external shareholders including media. A seasoned public relations professional, Ms. Bucaro launched her career writing for the Film and Television industry. She transitioned into advertising and soon launched into the political arena in corporate communications with the Provincial Government of Ontario. Having excelled in various management positions Ms. Bucaro entered into the high-tech market with Bell Mobility, where she was instrumental in the launch of Digital PCS for Bell Mobility. Leanne has managed Public Relations, Communications and Investor Relations teams in various high-tech companies, from start-up to publicly-traded corporations. This range of perspective provides companies with invaluable information on situational analysis and communications opportunities and challenges based on her experience and expertise.

Leanne Bucaro is a Gold author on EvanCarmichael.com
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