Recent Articles From EvanCarmichael.com http://www.evancarmichael.com/ http://www.evancarmichael.com/Marketing/85/Word-of-Mouth-Marketing-Tips-Fuel-Success.html http://www.evancarmichael.com/Marketing/85/Word-of-Mouth-Marketing-Tips-Fuel-Success.html When Sally is not treated well at the local cleaners, she not only doesn’t go back there, she tells others of her unpleasant experience. People talk! They talk about their frustrations, disappointments, poor service and inadequate products