DO YOU KNOW HOW TO CREATE KEY PERFORMANCE INDICATORS?
DO YOU KNOW HOW TO CREATE KEY PERFORMANCE INDICATORS?
DO YOU KNOW HOW TO CREATE KEY PERFORMANCE INDICATORS - To learn more about this author, visit Joe Dager's Website.
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As any reader of my blog knows, I believe in a system. But a system does not work unless you have performance indicators along the way. And the real secret is that your system only works as well as your Key Performance Indicators (KPI) are constructed. The time spent in making good KPI's are well worth it but the task is seldom done. They are truly the backbone of any system and will allow you to do exactly what a system was developed to do....ALLOW FOR CONTINUOUS IMPROVEMENT.
Several myths need to be displayed about KPI's and the easiest thing to do is to list what they are not:
1. A tool to assign blame
2. Wall paper
3. A work measurement
4. Simply something that we able to measure
5. A Statistic
What they are:?
1. KPI´s are related to results
2. KPI´s shows something measurable, (From what to what)
3. Represents both management and workforce
4. Can be calculated to meet the budget or a specific level of improvement
5. Communicate status
6. Used to connect the customer to the process
7. Essential, Useful, Immediate
But the real question is how do you create them? The simplest way to do them is utilizing the planning guide of PDCA that I have described numerous times as part of my planning cycle. It may seem rather elaborate but using a quick hub and spoke wheel, it really is quite simple. And you must remember this is the key to your system.
Several other critical factors in making the KPI's effective:
1. Make measures visible
2. Easy to understand, use, collect and acted upon
3. Act quickly to manage variances
4. Communicate barriers to implementation
I typical tell people is that it will take time to develop good KPI's and your continuous improvement structure is a direct result of fine tuning KPI's over and over again.
DO YOU KNOW HOW TO CREATE KEY PERFORMANCE INDICATORS - To learn more about this author, visit Joe Dager's Website.
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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