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It's time for Marketing to work from a system!
Written by: Joe DagerArticle Overview: I will tell you an idea that has “Stuck" for many years! Only half of your marketing really works, you just don't know which half? Would you allow manufacturing or service to be only 50% efficient? Change the way you view sales and marketing, and get a handle on sales/marketing process improvement.
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It's time for Marketing to work from a system!
I will tell you an idea that has “Stuck" for many years! Only half of your marketing really works, you just don't know which half? Would you allow manufacturing or service to be only 50% efficient? Change the way you view sales and marketing, and get a handle on sales/marketing process improvement.
Sales/Marketing is the lifeblood of any company, but most organizations still approach this discipline as though it were totally an art - with success depending on “born salespeople” and “Creative” types that cannot work within a structure. Take the mystery out of the sales and marketing functions, and establish a structure that can be approached as a process with input and outputs, causes and effects.
Michael Webb's idea in his book Sales and Marketing the Six Sigma Way draws a parallel between manufacturing processes and selling that allows him to apply the process tools that have help companies improve their production efficiency. As Webb notes: Advertising produces `leads', which are the equivalent of raw materials in manufacturing Sales people qualify those leads, moving them through the selling funnel, like `work in process.' Finally, sales closes `deals', with new customers equating to finished goods.
Another idea is the concept of measuring marketing and selling effectiveness using the direct-response model. Direct marketing and telemarketing companies have been measuring effectiveness for decades - charting the response to each change in an ad or telescript with microscopic precision. By using this same model for general sales and marketing, companies can create tools and benchmarks to track their results at each step of the total sales process.
Sales/Marketing is measurable, if you know what measures to use. You must align them with a clear return on investment for their recommended plans which need to be closely aligned to the company’s overall strategic and financial goals.
The lack of a useful model for managing the integrated function of sales/marketing is at the root of many of our problems. As we proceed in the years to come, it is becoming clear that the much of the strength of a company’s processes will determine whether the company or for the matter an individual entity will be successful in the future. We use to talk about operations as competing on clarity, but what about the sales and marketing process?
Article Tags: marketing
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About the Author: Joe Dager RSS for Joe's articles - Visit Joe's website Joe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: LinkedIn Profile Follow me on Twitter Click here to visit Joe's website Product Launch Formula Marketing your Black Belt Lean Six Sigma Consultants RSS the forgotten tool A Little Law applied in Lean Marketing IF YOU ARE GOING TO IMPROVE YOU HAVE TO KNOW YOUR MATH |
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