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Learn your Customers Buying Process

Written by: Joe Dager

Article Overview: Your marketing is ultimately measured by your client. The goal is to meet the client's requirements and expectations in selling your product. There is a tendency to think that marketing means a great looking ad, a great event or a direct mail piece. But a brilliantly designed ad that fails to provide a ROI is well, wasteful?

Learn your Customers Buying Process

Your marketing is ultimately measured by your client. The goal is to meet the client's requirements and expectations in selling your product. There is a tendency to think that marketing means a great looking ad, a great event or a direct mail piece. But a brilliantly designed ad that fails to provide a ROI is well, wasteful? The purpose of marketing, using the Duct Tape Marketing definition is getting someone with a need to know, like and trust you. But to do that, you must first understand the customer’s buying process and put a proactive plan and process in place to meet those criteria.
Since the buying process is defined by the customer, it may seem to you that it is completely subjective. However, there is a lot about any buying process that can be made objective. This requires first breaking down the term of 'buying or purchasing' into a number of areas that define its characteristics. Look at each of the individual characteristics and determine your reaction to that process. For instance, one of the features of your product may be testing the solution in their environment. Having a case study, testimonial in place may accelerate the solution or even prevent a full test having to be conducted. One such tool you can use for reviewing your marketing process is a marketing hourglass or sales funnel. It will allow documenting the customer’s process and determine the marketing reaction to it. Eventually, you may create numerous hour glasses based on products and sales channels to be effective.

Marketing is not an event - it is a process, and a mindset. A consistently high quality marketing effort cannot be produced by a faulty process. Not only do have to have products or services in place to meet your customer expectations, there also needs to be a repetitive cycle of measuring value and updating processes that must take place. To make the process work, you must collect metrics along the way. This requires measurement. Without, it will be very hard to improve any process through any initiative. You have to start somewhere, even if the metrics prove to be faulty, without any, you will never start. That is why a proven system or plan is imperative. Most people get bogged down in the lack of planning structure and many good ideas are wasted because of a poor plan. But that is a topic for another time. For now, try making your marketing resemble your customers buying process. You might be surprised by its effectiveness.

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Article Tags: clients requirements, direct mail, marketing, tendency



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Re: Two Useful Books To Help You Focus On The CLIENT - Hi David, To add to your thread, I'd like to recommend Jonathan Tisch's "Chocolates On The Pillow Aren't Enough: Reinventing The Customer Experience". Tisch's book includes content on "Welcoming Customers", "The New Art of Customization", "The Challenges of Customer Diversity" and "Offering Something Extra to Your Customers" to name a few.
How to Do Great Marketing with (Amost) No Money - I've given this presentation to CEOs many times. Now i can share it with you. But I cannot because I do not yet have 20 posts. Jeff Ogden, President Find New Customers
Lisa Shepherd Story - Great story! I love the Earn - Learn - Equity - it's very relavent for new entrepreneurs.
Hello from Newbie - Hi everyone: I am newbie and a freelance bookkeeping & accounting entrepreneur. Hope I enjoy my time here. Will Learn from you and share my thoughts and ideas with you.
Re: Do you have to have your own business in order to - Good for you, and remember that education is never wasted. So the more you learn the better off you will be and the less chance you will have of being ripped off by anyone. Learn all you can about patenting and marketing your product and you will be sure to succeed. MichelleJ


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