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Improving customer service at the Cashier Line in your store?

Written by: Nilesh Shah

Article Overview: When giving change to retail customers, do NOT, as most cashiers do, hand them the receipt, coins, and bills all at once.

Improving customer service at the Cashier Line in your store?

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Article Tags: cashiers, coins, customer display, div, li li, pos system, pos systems, receipt, retail customers, wallet



Related Forum Posts
Re: Politeness! - I sometimes find that people these days will actually go out of their way to be rude when filing a complaint. For instance, why can't a customer just say a simple "no thank you" rather than writing in an angry tone or making threats? Of course the customer is always right, so as professionals we have to suck it in and be the bigger person... but is there a better way to deal with rude clients? When I used to work at McDonald's, I recall the store manager actually yelled back at the customer who shouted profanities at a teenage employee since the order was taking so long. While the store manager didn't use any vulgar language, he still firmly told the customer to leave the store because he wouldn't serve someone who was so rude.
Re: Politeness! - [quote="Kevin":2sd46jnv]I sometimes find that people these days will actually go out of their way to be rude when filing a complaint. For instance, why can't a customer just say a simple "no thank you" rather than writing in an angry tone or making threats? Of course the customer is always right, so as professionals we have to suck it in and be the bigger person... but is there a better way to deal with rude clients? When I used to work at McDonald's, I recall the store manager actually yelled back at the customer who shouted profanities at a teenage employee since the order was taking so long. While the store manager didn't use any vulgar language, he still firmly told the customer to leave the store because he wouldn't serve someone who was so rude.[/quote:2sd46jnv] I think that this is the right thing to do. Nobody should have to put up with rudeness or abuse even by a customer. If the customer cannot behave in a decent manner, I would quietly tell them that until they can treat me with respect I would prefer not to deal with them. I have been in that position and will not allow anyone to behave badly to me. In fact people will only behave badly towards you if you allow it. MichelleJ
Which major company does a good job with customer service? - Like many entrepreneurs I have run into major customer service problems with some of the large companies - having to spend an hour on the phone, talking to 4 different people and repeating my problem again to each one. As a result I try to work with smaller companies when I can because I know I will get better service. Do you have any stories of a big company that has got it right and does a great job with their customer service?
Re: Social Media Effectively? - First brand that comes to my mind is "Sephora". For those of you that may not be familiar with Sephora; it is THE superstore of cosmetics, beauty and skin products. Most of their products are targeted to women, but there are great lines for men as well. I have been a loyal customer to Sephora for a long time. What has impressed me the most about Sephora is that they provide a consistent level of high quality service both on the web and offline. The offline and online experience of a customer is completely integrated. It means that, for example if I purchase a product at the physical store, a few days later I would receive a follow-up email from Sephora. See how the whole purchase experience transcended from the store to the net. The follow-up emails would ask you to rate the products that you purchased, or write a review on their website, which has become one of the biggest community of skin care and beauty product users. By doing this you are eligible to receive free samples at the store- Sephora is driving their customers right back to the shop. In my opinion, the seed of Sephora's huge success is their consistency in service. When it comes to generating interest and awareness, social media marketing can be highly effective, but if what you are offering falls short on the customers' expectations and is unable to satisfy their interests, they would most likely to never come back. Something to think about before executing social media strategies..
Re: How do you create the WOW factor in business? - I'm usually "wowed" by exceptional customer service at retailers by specific customer service employees. It's a sure way to win my repeat business and referral to family/friends.


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