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They all buy. Only some return time and again
Written by: Nilesh ShahArticle Overview: 80% of Sale come from 20% of Customers… Whether you call it a Fuzzy Logic or Vilfredo Pareto’s rule based on real-time statistical data. But, this is TRUE !!!
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Free Download - How to Speed Up Your Business with Retail Management Software By Nilesh Shah |
They all buy. Only some return time and again
Too many retailers focus on new Customers and, thus, pay zero attention to repeat customers. How often you pamper your repeat customer with birthday or anniversary greeting or send them emails and sms on festive seasons? Have you ever differentiate between a regular customer and countless flying purchasers.
Retailers normally run special events or offer discounts to attract new customers. But they forget that they are seasonal. They will immediately switch to the stores those are offering similar or more lucrative offers and events. Whereas, the repeat customers will buy the entire range of merchandise you offer and, thus, helps you in achieving your goals.
Here are a few suggestions to maintain good relation with regular Customers:
1. Create a detailed database of your Customers and make use of them to wish them on birthdays and anniversaries or sending them festive cards.
2. Arrange special promotions or events for them like discount or extended shopping hours.
3. Make use of some good frequent shopper program or loyalty program and privilege them in form of different transcripts.
4. Communicate with them on regular intervals for exchanging ideas. Customers are often impressed when they receive “friendship” instead of “sales pitch”.
5. Do not reward new customers for the sake of existing repeat customers. Run schemes, promotions and offers in such a fashion that it gives benefits to both new and existing customers and tempt new customers to become a repeat customer.
Article Tags: achieving your goals, anniversaries, anniversary greeting, birthdays, existing customers, extended shopping hours, fashion, festive cards, festive seasons, few suggestions, frequent shopper program, friendship, intervals, loyalty program, privilege, sake, sales pitch, sms, special promotions, transcripts
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About the Author: Nilesh Shah RSS for Nilesh's articles - Visit Nilesh's website Nilesh Shah nileshshah@rancelab.com Over 10 years of experience in the field of software development, sales and marketing. He has assisted over 500 Retailers and Restaurateurs in implementing the Retail and F&B software with barcode & pos hardware for their business. He holds a designation of Director, Marketing in Rance Computer Pvt Ltd. He holds the certification from Microsoft Corporation and NIS. His current research focuses on developing and implementing intelligent retail systems that shoulders the responsibility of an entrepreneur. With such system, he is helping Retailers and Restauranteurs in focusing more on business expansion than of day-to-day complex operations. Click here to visit FusionRetail Blog. Catch me on Facebook. Follow me on Twitter Click here to visit Nilesh's website How POS Software Boost Sales Turn the browsers into buyers Retailing is Detailing All about the Customer Loyalty Program Retail Store Operations What is POS or Retail management software and why it is required |
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