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Tips for Improving Communication

Written by: Janet Dean

Article Overview: Common sense isn't so common anymore...these simple lists can help you establish your minimum criteria/expectations for staff.

Tips for Improving Communication

Tips for improving communication

1. Choose the right time and place

1. Ask questions to determine knowledge level.

1. Listen to vocal clues.

1. Watch for non-verbal clues.

1. Use simple words.

1. Ask questions if you don't understand something or feel you have missed the point.

1. Use pictures or diagrams where appropriate.

1. Use gestures to assist you.

1. Summarize the conversation and any agreements.

1. Disengage.

Giving clear directions

1. Give short and concise direction.

1. The information must be correct.

1. Speak slowly, clearly and distinctly.

1. Give directions confidently, with certainty.

1. Explanations should be checked for understanding.

1. Use non-verbal communication.

Tips for Effective Listening

1. Use attentive body language

1. Use your thinking time constructively

1. Become an observer - control your mouth

1. Listen with an open mind and avoid prejudice

1. Don't jump to conclusions

1. Let the speaker know you hear and understand.

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Article Tags: body language, explanations, gestures, improving communication, jump to conclusions, knowledge level, nbsp, non verbal communication, ol type, prejudice, right time, thinking time, time and place, verbal clues



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