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Janet Dean Articles
Written by: Janet DeanStep Up to Staff Training – A Simple 4-Step Model - Click To Read Article
Staff training is important and yet oft forgotten in small and growing businesses - here is a simple 4 step model on how to make sure your staff get the training they need (and you profit from).
Generations X & Y: Motivating and Engaging Young Employees - Click To Read Article
Practical tips for understanding and working with Gen X and Y workers.
”I’m sorry” just isn’t good enough - the new science of apology - Click To Read Article
Ever wonder why apologizing can sometimes make matters worse? There is a secret to apologizing better than everyone can learn - essential for dealing with customers, AND loved ones.
Tips for Improving Communication - Click To Read Article
Common sense isn't so common anymore...these simple lists can help you establish your minimum criteria/expectations for staff.
Why Improve Your Communication Skills? - Click To Read Article
Ask yourself these questions. The answers you generate may surprise you.
Making Training Stick - 10 tips - Click To Read Article
Practical, no fluff list.
Leadership Training: Give Your Organization Firepower - Click To Read Article
In today's tough economic times, training employees to be leaders - regardless of their job title - can help your organization stay competitive.
It’s Simple: Sleep More to Learn More - Click To Read Article
Say no to staying up late - being well rested helps you stay on your game and in the game.
If you want something - just ask! - Click To Read Article
How customer surveys can help build your business.
Fitting In: From “On Staff” to “In the Know” - Click To Read Article
An effective orientation process can help you get and keep staff during these tough hiring times.
Determining Their Needs - Click To Read Article
Why it matters to know our customers needs.
Customer Service do you get it - Click To Read Article
Building relationships is the cornerstone of all sales - how do you get started?
Are your people providing STAR service? - Click To Read Article
Here are the 5 points of ALL STAR customer service.
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About the Author: Janet Dean RSS for Janet's articles - Visit Janet's website  Click here to visit Janet's website   If you want something just ask Step Up to Staff Training A Simple 4Step Model Im sorry just isnt good enough the new science of apology Are your people providing STAR service Leadership Training Give Your Organization Firepower |
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