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10 Reasons Competitors Have More Business Than You!

Guest post by: Bob Phibbs

Article Overview: Top ten reasons why your competition is getting it, and you don't.

Free Download - The Difference Between Training And Education By Bob Phibbs
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10 Reasons Competitors Have More Business Than You!

If we hear one thing over and over from small business owners its, “I just need more customers.” Heard it before 9/11, heard it after, heard it during the housing bubble, now hearing it again. Here are my 10 Reasons Your Competitors Have More Business Than You:

  1. They hire better people to start with. Its next to impossible to train someone who really doesn’t like people to begin with, to act “nice.”


  1. Their merchandise or service stands apart from the rest. Whether it is the dry cleaners who automatically fixes zippers, buttons or broken snaps or the lawn service guy who regularly checks outside lights, they do something the other guys don’t.


  1. They understand how they fit into their local marketplace giving appropriate service to their relative product cost.


  1. They know what their products do, how they are better and can tell people in a way that doesn’t trip their “idiot switch.”


  1. They have a website and understand the basics of keywords to drive online traffic to their doors.


  1. They have given up coupons to try to get new people in the door and only reward those on their email or other lists.


  1. They try new things.


  1. They have a training program that teaches employees how to deliver an experience that stands out from others.


  1. They are profitable.


  1. They don’t keep comparing themselves to others but hold themselves accountable for their actions, choices in products and people they employ.


These are by no means all the reasons but a common thread in many audiences I appear before. What are some of your thoughts?

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Home > Retail > Bob Phibbs > 10 Reasons Competitors Have More Business Than You
Article Tags: Business, Competition, Retail

About the Author: Bob Phibbs
RSS for Bob's articles - Visit Bob's website

Best-selling author and speaker Bob Phibbs, the Retail Doctor, has helped thousands of independent businesses compete by using his sales approach and not discounting. His Book, You Can Compete: Double Sales Without Discounting was the backbone of Do It Best’s How To Beat the Big Box Kit. A frequent guest on MSNBC’s Your Business, his newest book, The Retail Doctor’s Guide to Growing Your Business can be pre-ordered now at http://www.retaildoc.com/guide. For more information on Bob, visit http://www.retaildoc.com.

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