Customers who, by all means, appear to be ready to make a purchase, are often found abandoning their shopping carts before they complete their online transaction. In many cases this is part of the normal online shopping experience as the shopping cart is just used as a place to collect items of interest but which the user has no real intent to purchase. But all too often it is a failure of the shopping cart page itself that leads visitors to abandon their items which they do, in fact, wish to have.
While shopping car abandonment cannot be completely eliminated, it can be dramatically reduced. There are a number of key indicators that need to be present on your web site's shopping cart page. These indicators continue the process of instilling trust, reliability and provide shoppers the cues they need to continue forward in the purchase process.
*** Checkout link ***
In your main navigation you should always have an easy to find link to the 'cart' page where visitors can go and view all the products they have added. Typically it's a good idea to use both an icon along with a text link allowing the link to stand out a bit.
*** Updating cart ***
The actual shopping cart page should provide users the opportunity to edit their order before proceeding. Here they should have the option to remove products, change sizes or increase the quantity as needed.
*** Advertising & up-selling ***
Keep advertising on the cart pages to a bare minimum or eliminate it all together. The fewer distractions the better. Product cross-promotion and up-selling should be kept to a minimum and used only when extremely relevant. Up-sells should be used primarily at the point a product is added to the cart, not so much in the cart itself.
*** Safety and security ***
There are a number of things that can and should be added to the cart that provide shoppers with an additional sense of security. Links to privacy, security, return and refund policies all provide valuable indicators of trust to your shoppers.
*** Storing personal info ***
You should not store personal information such as credit card numbers, addresses, etc. unless specifically requested by the shopper. A simple check box option where this information is gathered is a great idea.
*** Shipping questions ***
It is extremely helpful to visitors to provide links to commonly asked questions regarding the order such as shipping options, costs and time along with what to do if there is an error with their order after they have received it.
*** International shipping ***
If you ship internationally make sure your address forms support international addresses. Even better, have the form to change to match the addressing options for each international location you allow.
*** Order progress ***
If your order form has multiple steps, provide a progress indicator so visitors know where they are and how many more steps they can expect. Similarly, it's a good idea to keep visitors informed of progress once the order is made by sending emails when items are ready to ship or are shipped, along with any tracking information. If changes must be made to the order you should give them the opportunity to modify or cancel the order entirely.
If your shoppers are truly ready to buy, the last thing you want to do is to give them an opportunity to back out because they just don't "feel right" about the purchase. A well designed shopping cart page can help ensure these shoppers feel safe and have everything they need to feel good about their decision.
8 Items Every Shopper Needs In Their Shopping Cart - To learn more about this author, visit Stoney G deGeyter's Website.
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Stoney G deGeyter
(Visit Stoney's Website)
Stoney deGeyter leads a spectacular team
of seasoned marketing experts at Pole
Position Marketing, a Search Engine Marketing Company.
Stoney started PPM in 1998 by finding the
brightest minds in the industry and
nurturing within them an intense desire to
become leaders in their respective fields.
With this team of professionals, he has
built a wildly successful website
marketing company that succeeds through
both personal and professional integrity.
You can read Stoney’s blog posts at the E-Marketing Performance blog and
more of his work on several well-known SEO
and marketing news sources including
Search Engine Guide and Web Pro News.
Stoney has authored two website marketing
books: E-Marketing Performance: Effective
strategies for building, optimizing, and
marketing your website online and Keyword
Research and Selection: The definitive
guide to gathering, sorting and organizing
your keywords into a high-performance SEO
campaign.
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