5 After Sales Marketing Techniques To Improve Customer Retention
5 After Sales Marketing Techniques To Improve Customer Retention
1 - The Follow Up
A big part of customer retention is reminding your former customers that you exist and reminding them of the service or product you provide. It is perfectly good and acceptable business practice to send a follow up email a week or two after the purchase is complete to ensure that your customer was happy with the results. Don't advertise other products unless you have permission to do so, and even then you must provide a mechanism for readers to opt out of receiving future communication. Do personalize the message by using their name and including the name of the product or service that you sold and ensure that your email is well branded.
2 - New Product Release Offers
In the initial purchasing process, ask customers to opt in to receive future communication regarding products or offers. Having done so, keep this list and do as you promised. Regularly release new products or services that are closely related so that you can continue to remind your customers of the great service that you provided last time. Your list may become your biggest seller and your biggest money maker so take good care of it.
3 - Repeat Custom Offers And Loyalty Schemes
Offer discounts and other money saving opportunities to customers that do return. You won't have had to pay for extra marketing or advertising to make those sales so you should theoretically be able to afford lower prices for customers that make a second, third, or consecutive purchase. They will be more likely to do so if they will save money for their loyalty.
4 - Send A Free Gift
Send a small free gift. The gift doesn't have to be of any great value to you but, again, it gives you the opportunity to get back in touch and it receiving an unexpected free gift is always memorable. Even if the recipient doesn't want it they may pass it on to a friend or colleague and are sure to mention it to others.
5 - Be Ethical
Above all else, you must be ethical. Don't even attempt to push the boundaries on ethical use of contact details because it isn't worth it. You stand to alienate your existing customers and you may find your site has been penalized. Once you have been labeled as a spammer it can be very difficult indeed to recover from the negative effects.
Ethical After Sales Marketing
Repeat purchases cost you less than new purchases. You've already accounted for the cost in marketing and advertising and because your customers have more trust in you, they become increasingly likely to return. Ensure that all transactions run smoothly and be ethical in all communication with your customers. You will reap the rewards in the long run.
5 After Sales Marketing Techniques To Improve Customer Retention - To learn more about this author, visit Omaro Ailoch's Website.
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Repeat custom is among the best that your business can hope for. Many businesses and service provider exist almost solely on repeat business and word-of-mouth so encouraging your customers to return to you for future purchases should be a primary concentration of your business efforts. Good communication throughout the purchase process is absolutely essential, while legitimately collecting an email address and having your customers opt in to receive future product news is also a beneficial step.
1 - The Follow Up
A big part of customer retention is reminding your former customers that you exist and reminding them of the service or product you provide. It is perfectly good and acceptable business practice to send a follow up email a week or two after the purchase is complete to ensure that your customer was happy with the results. Don't advertise other products unless you have permission to do so, and even then you must provide a mechanism for readers to opt out of receiving future communication. Do personalize the message by using their name and including the name of the product or service that you sold and ensure that your email is well branded.
2 - New Product Release Offers
In the initial purchasing process, ask customers to opt in to receive future communication regarding products or offers. Having done so, keep this list and do as you promised. Regularly release new products or services that are closely related so that you can continue to remind your customers of the great service that you provided last time. Your list may become your biggest seller and your biggest money maker so take good care of it.
3 - Repeat Custom Offers And Loyalty Schemes
Offer discounts and other money saving opportunities to customers that do return. You won't have had to pay for extra marketing or advertising to make those sales so you should theoretically be able to afford lower prices for customers that make a second, third, or consecutive purchase. They will be more likely to do so if they will save money for their loyalty.
4 - Send A Free Gift
Send a small free gift. The gift doesn't have to be of any great value to you but, again, it gives you the opportunity to get back in touch and it receiving an unexpected free gift is always memorable. Even if the recipient doesn't want it they may pass it on to a friend or colleague and are sure to mention it to others.
5 - Be Ethical
Above all else, you must be ethical. Don't even attempt to push the boundaries on ethical use of contact details because it isn't worth it. You stand to alienate your existing customers and you may find your site has been penalized. Once you have been labeled as a spammer it can be very difficult indeed to recover from the negative effects.
Ethical After Sales Marketing
Repeat purchases cost you less than new purchases. You've already accounted for the cost in marketing and advertising and because your customers have more trust in you, they become increasingly likely to return. Ensure that all transactions run smoothly and be ethical in all communication with your customers. You will reap the rewards in the long run.
5 After Sales Marketing Techniques To Improve Customer Retention - To learn more about this author, visit Omaro Ailoch's Website.
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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