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Suryanarayan Poddar Articles

Guest post by: Suryanarayan Poddar

Need for an Interactive Information Kiosk at Malls - Click To Read Article
An Interactive kiosk is an electronic communications tool that enables user to quickly access information and serve them. The information kiosk is a tool that functions like a self help or self service system to answer customer queries and needs.

How a Good Feedback System Can Help a Hotel Assess Customer Satisfaction and Encourage Performance - Click To Read Article
Guesswork and hunches will not help in understanding customer satisfaction levels. You need proof and valid data to consistently and regularly measure and monitor customer satisfaction. You need a customer satisfaction system which helps you study customer satisfaction levels and help plan changes and re-alignments to provide best experience and service in the competitive market.

How RIA Can Transform Businesses - Click To Read Article
Use of Rich Internet Applications (RIA) can transform businesses by enhancing User Experience and improving Market Presence with a robust process for businesses to work on.

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About the Author: Suryanarayan Poddar
RSS for Suryanarayan's articles - Visit Suryanarayan's website

Suryanarayan Poddar is Manager – Business Development at Digital Horizons, is inclined and passionate about improving customer satisfaction and retention at hotels. He strongly believes that customer and employee satisfaction are inter related and he has been constantly working towards providing the hospitality industry with the best solution rich in usability, interactivity and functionality which would measures customer and employee satisfaction that enables hotel administration to improve and enhance customer retention, customer referrals and profitability. He considers customer satisfaction is one factor that can be used by the hotel administration for employee appraisals improving work quality and service. Digital Horizons strives to be the market leader in providing customer survey software and hotel software systems.

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More from Suryanarayan Poddar
Need for an Interactive Information Kiosk at Malls
How RIA Can Transform Businesses
How a Good Feedback System Can Help a Hotel Assess Customer Satisfaction and Encourage Performance


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