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Closing - No Tricks Required

Written by: Kendra Lee

Article Overview: So you are hoping for a magic trick to closing? Wouldn't it be so much easier if we could just utter a special phrase that would make our prospects suddenly forget the competition, forget the hard-to-calculate return on investment requirements, and magically say "yes, let's do it"?

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Closing - No Tricks Required

So you are hoping for a magic trick to closing? Wouldn't it be so much easier if we could just utter a special phrase that would make our prospects suddenly forget the competition, forget the hard-to-calculate return on investment requirements, and magically say "yes, let's do it"?

All that wondering, will they buy or won't they - out the window. All the worry about making quota - gone. Just use the magic trick!

Well, I'm sorry to say, there isn't a magic trick to closing that you can memorize.

In my experience, if you are selling with your prospect's best interests in mind, closing is the natural next step. No special phrase required. If you aren't, your competition nearly always wins. So maybe there is a magic trick after all! But it's not in closing - it's in how we sell.

Here's my secret to closing: sell differently! And here's how I do it:

Gather the all the information I need to make a strong recommendation that addresses the business challenge plaguing my prospect.
Question for the economic return my prospect must have while helping her realize how important this really is to her business. If she can't come up with the economic return on her own, nothing I say or recommend will move her to closing, so forget it.
Together with my prospect, outline the critical the timeline she needs to work within - based on her business, not my quota.
Once my prospect and I have done all this, moving forward is a natural next step she wants to take. It works - no tricks required!

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Home > Sales > Kendra Lee > Closing No Tricks Required
Article Tags: business challenge, economic return, investment requirements, magic trick, phrase, prospects, quota, return on investment, timeline, worry

About the Author: Kendra Lee
RSS for Kendra's articles - Visit Kendra's website

Kendra Lee is a top IT Seller, Prospect Attraction Expert author of the award winning book "Selling Against the Goal" and president of KLA Group. Specializing in the IT industry, KLA Group works with companies to break in and exceed revenue objectives in the Small and Midmarket Business (SMB) segment. Ms. Lee is a frequent speaker at national sales meetings and association events. Visit www.klagroup.com to download your free copy of the PowerProspecting Sales Kit valued at $216 and to subscribe to her newsletter. Follow her on Twitter at www.twitter.com/KendraLeeKLA, on Facebook at www.facebook.com/KLAGroup, on LinkedIn at www.linkedin.com/in/kendralee.



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Re: Subject line Etiquette Re: Subject line Etiquette - [quote="jvprosperity":b50c4a20]Another email rant: Is there some place on the internet that outlines proper "Subject line" headings? There mus be a system out there that people use to be more efficient email senders. Not everything that comes into my mail box requires my immediate attention. I would love to educate myself and the people who send me emails on proper subject lines. Maybe something like: "Urgent Review: <<Title of document>>" "Decision Required: "<<Subject matter>>" just something for me to quickly scan the subject lines and decide which ones need my immediate attention. Anyone know of such email standards that exist out there?[/quote:b50c4a20] The only messages I get that say Urgent or Decision Required etc are spam. I tell people to put something relevant to their business with me in the subject line - this is especially important for the people who fall into my junk mail. Chris
We need a call center or individual to perform B2B / B2C ope We need a call center or individual to perform B2B / B2C ope - We need a call center or individual to perform B2B / B2C operations. Telemarketing and Closing for the following services, VOIP and international calls, We related project, CRM and tele communication hardware and softwares. Only experience centers need apply! Contact –admin@eshreya.com
Subject line Etiquette Subject line Etiquette - Another email rant: Is there some place on the internet that outlines proper "Subject line" headings? There mus be a system out there that people use to be more efficient email senders. Not everything that comes into my mail box requires my immediate attention. I would love to educate myself and the people who send me emails on proper subject lines. Maybe something like: "Urgent Review: <<Title of document>>" "Decision Required: "<<Subject matter>>" just something for me to quickly scan the subject lines and decide which ones need my immediate attention. Anyone know of such email standards that exist out there?
Re: Subject line Etiquette Re: Subject line Etiquette - [quote="jvprosperity":btyoa0j1]Another email rant: Is there some place on the internet that outlines proper "Subject line" headings? There mus be a system out there that people use to be more efficient email senders. Not everything that comes into my mail box requires my immediate attention. I would love to educate myself and the people who send me emails on proper subject lines. Maybe something like: "Urgent Review: <<Title of document>>" "Decision Required: "<<Subject matter>>" just something for me to quickly scan the subject lines and decide which ones need my immediate attention. Anyone know of such email standards that exist out there?[/quote:btyoa0j1] Hi Andy, The only system I know of at the moment is the "Set Priority" feature on MS Outlook. It allows you to add an exclamation mark to flag the message as being of high, normal or low priority. However, I'd say that a "sender" is still better off using the phone rather than sending an email that's labeled "urgent".
enRoute ads - 10 days with my new salesmen enRoute ads - 10 days with my new salesmen - Hi Guys, As some of you may know I hired a sales person for my business. I picked him amongst 50+ interviews, so I did do my due diligence. For any of you who have had experience with outbound sales reps in your company could you please shed some light on these statistics and let me know what you think: Days Employed: 11 Calls Made: 200 Average length of call: 3 minutes Sales: 0 Closing Rate: 0 Previous closing rate at Astral Media: 5% He is selling billboards instead of radio, for an unestablished company vs. an established one There seems to be large gaps in calling made in his daily log, on average he is making 20 calls a day. I am going to try to increase this by providing him with calling lists versus him creating his own. (I will keep you posted on this). I am just wondering, in your experience, what kind of regiment do you have your cold callers work on, 6 hours? 4 hours? 7 hours? And did you notice a curve occur with closing rates as time progressed and experience increased? If so when did you notice this begin to occur, I have him on a 1,500.00 NON-RECOVERABLE sales draw salary which ends in 6 weeks (approx).


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