Employees are your life blood. Don’t spring a leak.
Employees are your life blood. Don’t spring a leak.
He paused and then said, “But you would not make very much money.”
From the book: “You’re Not Lost Until You Are Out Of Gas”
Employees are your life blood. Don’t spring a leak.
“Employees are the second most important people in your business”
It’s true, your employees are the second most important people in your business, right after your customers, and you need them more than they need you. When my father put me in charge of hiring new employees he made it a lot easier for me by sitting me down and explaining how our operations would come to a screeching halt if our employees did not perform as we needed them to in their jobs. It has been proven over and over again that training new employees is one of the largest drains on a business’ bottom line of profitability, not to mention your cost of time.*
Twenty plus years (before I figured it out) of hiring and losing good employees taught me, “The only way to maximize employee longevity, productivity and loyalty is by treating them with 100% Employee-Centered respect, fairness and honesty.” Our goal must be to make all employees feel as if they are a very important part of our operation.
My goal is always to treat my employees so good that they would rather be at work making me money than be at home. I do this by aggressively understanding and doing the seven things that are important to them. The things that make people happy on the job.
1. Money
2. Feeling of value
3. Feeling of importance, being needed
4. Feeling of place
5. Feeling of trust
6. Feeling of control
7. Feeling of responsibility
1. MONEY - BENEFITS – We must pay our staff a fair wage. You do not have to be the highest payer when you combine a fare wage with the following six benefits that make people happy with their employer.
2. Techniques to give employees the feeling of VALUE
1. Listen to their views and ideas
2. Discuss their ideas with them
3. Ask for their ideas often
4. Use their ideas
5. Show your appreciation for their ideas
• Use the ideas
• Reward the employee
• Congratulate them in front of their peers
• Acknowledge them in a newsletter
3. Techniques to give employees the feelings of IMPORTANCE, of being needed
1. Asking for their views
2. Asking for their opinions
3. Take time to discuss what they feel is important 4. Show your appreciation for their ideas, opinions and views. Reward your employees for caring about your business. Congratulate them in front of their peers. Acknowledge them in a newsletter.
Personal coach Ryan Setzer tells us, “People are motivated more by praise and recognition, than by money and sex.” Along with praise and recognition there is a place for financial rewards, tickets to a game, dinner out with their spouse, a half or whole paid day off, etc. It does not take much to create an atmosphere of importance that will stop problems from happening and solve many others.
For 40 years I owned and operated a retread tire shop in Pennsylvania. In the cold winter months the shop would hit temperatures of over 130 degrees. You can just imagine how hot it was in the summer time, without air conditioning. Plus, the jobs in the retread shop were hard and dirty, so you know how hard it was to keep a trained staff. Very hard until the day I rewarded the entire crew with a steak, spaghetti and beer dinner, for them and their spouses or significant others for obtaining 100% attendance for the entire month. A few days later some of the staff came to me and asked, “If we continue to maintain 100% attendance will you continue to treat us to an evening out each month? I stumbled into a simple, very low cost way to keep my staff and keep their attendance at 100%.
4. Techniques to give employees the feelings of PLACE
1. Provide private space
• Private locker
• Lunch / break room
2. Welcome them at the business before and after their work hours
3. Give them free use of equipment
4. Proper orientation – Do not just give them a work area, give them detailed instructions of what is expected of them and why.
4. Techniques to give employees the feeling of TRUST
1.Don’t be the time police when you see them talking with each other or not otherwise directly doing their job. Many times you will find that they are actually discussing business and better ways to do their jobs.
2. Give them responsibilities
3. Allow them to make decisions
4. Back them up when needed
4. Techniques to give employees the feeling of CONTROL
1. Let them know where they stand. What they can expect under different circumstances
2. Do not negatively surprise them
3. Let them make decisions
4. Give employees meaningful RESPONSIBILITIES
Responsibilities that are important to the business and important to you, both short and long term
I have found criticizing an employee is the most detrimental act we commit against being 100% Employee-Centered and a successful employer.
RULES OF CRITICISM
1. Never criticize in public. Do not criticize in front of other employees, peers or customers.
2. Never be personal. Attack the problem, not the person.
3. Make clear what behavior or performance is acceptable and what is not acceptable. Explain why.
4. Ask the employee for his/her input on the problem. This will make him/her part of the solution.
5. Together comprise written steps to bring about the change that is needed.
6. Never conclude the conversation until all parties are in agreement and committed to change.
7. Shake the employee’s hand, smile and make a positive statement:
Ex. “Lets make some money.”
“Any problems, come to me.”
“Any ideas, please see me.”
Remember, treat your employees like people before you treat them like employees.
GOOD FEELINGS AND ATTITUDES ARE CONTAGIOUS
We have discussed what to do when the employee has an idea and when he makes a mistake. The most important actions you can make are those throughout the day on a daily basis.
1. Tell your people “Good Morning,” “Good Night,” “Have a Nice Weekend.”
2. Smile and be upbeat. Do not dwell on negatives.
3. Tell them they are doing a good job. Be specific about what they did.
4. When customers make positive comments about them, congratulate them, give them a small bonus, buy them lunch, etc.
5. Send them and their family cards on their birthdays, anniversaries, and special occasions.
Employees are your life blood Dont spring a leak - To learn more about this author, visit Bob Janet's Website.
Like this article? Share it with your friends
My father once told me, “Business would be very easy if you did not hire employees.”
He paused and then said, “But you would not make very much money.”
From the book: “You’re Not Lost Until You Are Out Of Gas”
Employees are your life blood. Don’t spring a leak.
“Employees are the second most important people in your business”
It’s true, your employees are the second most important people in your business, right after your customers, and you need them more than they need you. When my father put me in charge of hiring new employees he made it a lot easier for me by sitting me down and explaining how our operations would come to a screeching halt if our employees did not perform as we needed them to in their jobs. It has been proven over and over again that training new employees is one of the largest drains on a business’ bottom line of profitability, not to mention your cost of time.*
Twenty plus years (before I figured it out) of hiring and losing good employees taught me, “The only way to maximize employee longevity, productivity and loyalty is by treating them with 100% Employee-Centered respect, fairness and honesty.” Our goal must be to make all employees feel as if they are a very important part of our operation.
My goal is always to treat my employees so good that they would rather be at work making me money than be at home. I do this by aggressively understanding and doing the seven things that are important to them. The things that make people happy on the job.
1. Money
2. Feeling of value
3. Feeling of importance, being needed
4. Feeling of place
5. Feeling of trust
6. Feeling of control
7. Feeling of responsibility
1. MONEY - BENEFITS – We must pay our staff a fair wage. You do not have to be the highest payer when you combine a fare wage with the following six benefits that make people happy with their employer.
2. Techniques to give employees the feeling of VALUE
1. Listen to their views and ideas
2. Discuss their ideas with them
3. Ask for their ideas often
4. Use their ideas
5. Show your appreciation for their ideas
• Use the ideas
• Reward the employee
• Congratulate them in front of their peers
• Acknowledge them in a newsletter
3. Techniques to give employees the feelings of IMPORTANCE, of being needed
1. Asking for their views
2. Asking for their opinions
3. Take time to discuss what they feel is important 4. Show your appreciation for their ideas, opinions and views. Reward your employees for caring about your business. Congratulate them in front of their peers. Acknowledge them in a newsletter.
Personal coach Ryan Setzer tells us, “People are motivated more by praise and recognition, than by money and sex.” Along with praise and recognition there is a place for financial rewards, tickets to a game, dinner out with their spouse, a half or whole paid day off, etc. It does not take much to create an atmosphere of importance that will stop problems from happening and solve many others.
For 40 years I owned and operated a retread tire shop in Pennsylvania. In the cold winter months the shop would hit temperatures of over 130 degrees. You can just imagine how hot it was in the summer time, without air conditioning. Plus, the jobs in the retread shop were hard and dirty, so you know how hard it was to keep a trained staff. Very hard until the day I rewarded the entire crew with a steak, spaghetti and beer dinner, for them and their spouses or significant others for obtaining 100% attendance for the entire month. A few days later some of the staff came to me and asked, “If we continue to maintain 100% attendance will you continue to treat us to an evening out each month? I stumbled into a simple, very low cost way to keep my staff and keep their attendance at 100%.
4. Techniques to give employees the feelings of PLACE
1. Provide private space
• Private locker
• Lunch / break room
2. Welcome them at the business before and after their work hours
3. Give them free use of equipment
4. Proper orientation – Do not just give them a work area, give them detailed instructions of what is expected of them and why.
4. Techniques to give employees the feeling of TRUST
1.Don’t be the time police when you see them talking with each other or not otherwise directly doing their job. Many times you will find that they are actually discussing business and better ways to do their jobs.
2. Give them responsibilities
3. Allow them to make decisions
4. Back them up when needed
4. Techniques to give employees the feeling of CONTROL
1. Let them know where they stand. What they can expect under different circumstances
2. Do not negatively surprise them
3. Let them make decisions
4. Give employees meaningful RESPONSIBILITIES
Responsibilities that are important to the business and important to you, both short and long term
I have found criticizing an employee is the most detrimental act we commit against being 100% Employee-Centered and a successful employer.
RULES OF CRITICISM
1. Never criticize in public. Do not criticize in front of other employees, peers or customers.
2. Never be personal. Attack the problem, not the person.
3. Make clear what behavior or performance is acceptable and what is not acceptable. Explain why.
4. Ask the employee for his/her input on the problem. This will make him/her part of the solution.
5. Together comprise written steps to bring about the change that is needed.
6. Never conclude the conversation until all parties are in agreement and committed to change.
7. Shake the employee’s hand, smile and make a positive statement:
Ex. “Lets make some money.”
“Any problems, come to me.”
“Any ideas, please see me.”
Remember, treat your employees like people before you treat them like employees.
GOOD FEELINGS AND ATTITUDES ARE CONTAGIOUS
We have discussed what to do when the employee has an idea and when he makes a mistake. The most important actions you can make are those throughout the day on a daily basis.
1. Tell your people “Good Morning,” “Good Night,” “Have a Nice Weekend.”
2. Smile and be upbeat. Do not dwell on negatives.
3. Tell them they are doing a good job. Be specific about what they did.
4. When customers make positive comments about them, congratulate them, give them a small bonus, buy them lunch, etc.
5. Send them and their family cards on their birthdays, anniversaries, and special occasions.
Employees are your life blood Dont spring a leak - To learn more about this author, visit Bob Janet's Website.
Like this article? Share it with your friends
 | |
 |
No article feedback found. |
| |
Leave Your Feedback |
 | |
| |||
Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
|||
Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
|||
Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
|||
Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
|||
George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
|||
|
To learn more about the Evan Elite Author Program please contact us. | |||
 | |
|  |
Subscribe to Bob's articles
 | |
|
|  |
 | |
|
| |
 | |||||||
|
 | ||
|
||
|
||
 |
||
|
| ||
 |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
|
|
 |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
 |
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"
Click Here To Learn More |
|
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
|
|
 Networking Road Warrior Find & Keep Profitable Clients Adopting Creative Thinking Your Marketing Mindset Universal Search |
|
 | ||
 |
Top 50 SEO Posts - 2007
Top SEO Posts of the Year | |
 |
The Top 10 Guy Kawasaki Posts
Best Posts for Entrepreneurs | |
| ||
 | ||||
| ||||
|
| ||||
| ||||
|
|
|
|
|
||||||||||||
|
Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
|
|
|
