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Leaders Lead, Executives Execute - Responsible Communications Is The Difference
| Guest post by: Peter deLisser |
Article Overview: Peter Senge starts the article with this quote: "Leadership shows up when no one in the room knows who has the authority." Obviously the leader has the authority, and therefore in his/her communication does not have to "prove it". This article provides 5 ways leaders can maintain authority and still be respectful of every participant.
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Free Download - What Communication Habit(s) are you Addicted to? By Peter deLisser |
Leaders Lead, Executives Execute - Responsible Communications Is The Difference
Unlike athletic events in which a penalty is immediately assessed for a rule infraction, in a conversation, there are no predetermined rules. Below are five rules for Responsible Communications - because leaders choose to use them.
"Leadership shows up when no one in the room knows who has the authority." ~Peter Senge
1. Authority Stays Calm
Leadersdetermine early in any conversation ifthey have the authority (the responsibility). Whenthey do,they speak calmly, factually - becausethey win at the end. Ifthey win, there is never a need to revert to disrespectful communication.
2. 100% Responsibility for RESULTS
Leadersaccept 100% of the responsibility for the results oftheir conversations. Because there are no agreed-upon rules,they will listenuntilthey understand no matter how poorly the other person speaks.They will speak so the other person understands no matter how poorly he/she listens.
3. Make Each Conversation Equal
Leadersidentify the quality of any conversation.They arein an equal conversation as long as the tones of voice are respectful, the facial and body gestures are supportive, and factual information is exchanged.They arein an unequal conversation when the tones of voice are disrespectful, facial and body gestures become threatening, and emotional attacks aremade. Progress in any conversation is possible.Information can be exchanged andrelationships maintained only if every conversation is equal.
4. NEVER Judge
Leadersnever say never - except in a conversation. Whenleaders judgesomeone's motivation or character verbally ("You are lying", "You are not listening") or non-verbally (smirk ontheir face, irritation intheir body),they display distrust. Equal conversations only take place in a trusting environment. Leaders never judge character traits or motivations; that's fantasy. Leaders speak facts; that's reality.
5. Communication Takes Time
A leaderstarts every conversation allotting a specific time frame, be it one minute, five or unlimited - depending on situation and person. Whena leadermentally or verbally commits to the length of the conversation, thenhe/she can stay focused to determine who has the authority, to be 100% responsible, to keep the conversation equal, and to refrain from judging character or motivation. Declaring an agreed-upon time frame for a conversation provideshim/her with a necessary structure for Communicating Responsible Communications - The Difference Between a Leader and an Executive.
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About the Author: Peter deLisser RSS for Peter's articles - Visit Peter's website Peter deLisser is President of Responsible Communications. He provides the ABCs of Leadership for business organizations - Accelerates a Leader's Personal Communications, Builds Productivity in New (and Old) Teams, and Creates 100% Responsible Leadership Meetings - In-Person, Electronically, and Globally. National Recognition: Fortune Magazine featured Pete in their article "The Executive's New Coach." His book "Be Your Own Executive Coach" was published nationally in 1999, in Japanese 2001, Korean 2006. He built a 14 Person Marketing Team on 5 continents. The International Listening Association named him "2006 Business Listener Of The Year." Also ILA published his articles, "100% Responsibility Turns Fantasy into Reality" and "Give the Gift of Listening". Clients: His clients are Fortune 500, including BusinessWeek, Philip Morris, Hoffman La Roche, and McGraw-Hill. Previous Experience: Includes Manager or Human Resources, Executive Outplacement Counseling, National Sales Training Manager, Vice President of Sales. Earlier in his career he coached college football at Williams College and Columbia University. Click here to visit Peter's website   Our Quality of Life Depends on the Quality of Our Communications Leaders Lead Executives Execute Responsible Communications Is The Difference Accelerate The Quality of Every Meeting The Easy Way 100 Responsible Listening Turns Fantasy into Reality TrustBuilding Communications |
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