Health Care Town hall meeting called unpatriotic

United States, Aug 12 2009

The House of Representatives and the Senate are on summer vacation and are traveling the country to have meeting with their constituents. The constituents are not happy and they are speaking up. Not from remote outposts but up close and personal. These people are the true patriots. Not sitting at home complaining, out taking action. Asking the tough questions that we all want answered before we mortgage the farm.

This is the way our system is supposed to work. Our politicians are elected to a post and they are supposed to accurately represent the interests of their constituents. It seems like our politicians have forgotten about customer service. They don’t seem to understand that there are systems that would allow every voter to have their say on any action of their elected representative.

Some times the best way to learn a lesson is to learn from the mistakes of others so let’s learn a business lesson from the mistakes of our government. When you want to run a business correctly you must look outside yourself, personal and entity, and see what your actions mean to those affected by those actions. President Reagan when asked about dealing with Russia said simple, trust with verification.

In business today customer service is important but it takes a back seat to accurate follow up. Know what your constituents, customers, want. Then give it to them. To assure the follow through we would all be wise, politically and in business, to implement tracking and verification systems. CRM (customer relationship management) software is readily available for the tracking of large or small organizations. I had a manager once tell me it’s not what you expect its what you inspect. We can hold our politicians and employees accountable to their task. The CRM will help both.

To your prosperity,

Glenn Broder