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A Missing Link to Sales Improvement?
Written by: Dave KurlanArticle Overview: I was walking through the Airport when I saw what could be the missing link to sales improvement...
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A Missing Link to Sales Improvement?
I was walking through the Airport when I saw what could be the missing link to sales improvement.
I watched a baby place a dirty napkin into the trash. This wasn't any trash deposit though. This baby clamped his tiny fingers around the napkin, carefully steered his little hand until it was centered over the trash, and coaxed his fingers to open until the napkin finally dropped gently into the trash. At this accomplishment, his mommy let out a loud roar of approval, "yeah!!!", and congratulated her little boy for successfully taking out the trash for the first time.
Did you notice the missing ingredient?
When salespeople are learning how to do something new, how often are they cheered on? Chances are, when and if they attempt to do something new, nobody even notices unless the salesperson happens to relate the details of the call. Salespeople usually hear the cheers only if they win a year-end award for performance.
When Sales Managers join salespeople on their calls they should conduct some pre-call coaching and share their expectations about what they would like to see their salespeople do. What would happen if, immediately following the call, if the salespeople actually execute the pre-call coaching, their sales managers cheer them on? The baby wasn't applauded for a big event or outcome, simply for a simple first time accomplishment. Do you think a little cheering might encourage the desired behavior changes?
Article Tags: accomplishment, baby place, behavior changes, cheers, loud roar, missing link, mommy, sales managers, salespeople, salesperson, taking out the trash, tiny fingers, year end
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About the Author: Dave Kurlan RSS for Dave's articles - Visit Dave's website Dave Kurlan is a best-selling author, top-rated speaker and thought leader on sales development. He is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling (Dan Seidman), Stepping Stones (Deepak Chopra and Brian Tracey) and 101 Great Ways to Improve Your Life, Volume 2 (David Riklan). Click here to visit Dave's website Visual Pipeline Salesperson Selection Predict Sales Turnover |
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