Tweet

MLB and Recording Your Calls

Guest post by: Mike Brooks

Article Overview: The bottom line is that if you want to get better then you have to record yourself and you have to study, learn and use better techniques. It’s what all other professionals are doing…

MLB and Recording Your Calls

I was reading an article by my favorite sports writer, Peter Kings, last week, and he had this small section about his recent visit to the Ranger's dugout: "Thanks, Jon Daniels, for showing us around the ballpark in Arlington. What amazed me is the video sophistication. Behind the Rangers' dugout is a room with three video men and six stations where players can come in before, during and after games to see their at-bats, or to study the pitchers or hitters they're about to face. Six. I always knew baseball teams did this stuff, but we were shown how hitters, in a matter of seconds, can find any at-bat they've had against any pitcher - from a variety of camera angles."

What I immediately thought of was how this applied to inside sales and recording your prospecting and closing calls. Imagine how much better of a sales professional you would be if you could hear how you handle every type of sales situation you run into during the month.

How much, and how fast, would you improve if you could critique and correct how you handle the brush offs you get, the stalls you have to deal with when getting back with prospects, the objections you get when you ask for the order.

How valuable would it be for you to be able to hear yourself, real time, and to be able to improve your technique so that the next time you're in a similar situation you can handle it more effectively and close the sale?

Recording, studying, critiquing and improving is how every Top Professional improves their craft, and it's how you should be doing it as well.

Here's a tip for those of you who make outbound calls and are afraid of disclosing that the call is being recorded because you're afraid your prospects won't want to talk to you:

"Hi this is ________ on a recorded line with (your company) calling. How's your Tuesday going?"

You see, it's easy to disclose your call is being recorded, and it's so prevalent today that no one will object.

The bottom line is that if you want to get better then you have to record yourself and you have to study, learn and use better techniques. It's what all other professionals are doing...

Related Articles
  Audio Evidence
  Should You Record Your Conference Calls?
  How To Record Your Webinar - Professional Tips and Tricks!
  Screen Recording Software for Usability Testing
  Cold Calling Perfection: Are You Hearing This?
  Cold Calling Perfection: Are You Hearing This?
  You Must Work a Prospecting System
  Improving the Attendance Rate for Your Webinars
  3 Ways to Improve Your Listening Skills
  Increase Your Conversion Rate of Affiliate Products with Screen Video
  The FTC & Robocalls
  How to Host a Webinar Properly
  Teleseminars for Virtually Any Need and Any Market
  When is an Hour not an Hour?
  Make Widespread Share of Your Screen Recording Video
  Ten Reasons to take Notes during Sales Meetings
  Some Tax Tips Every Employee Needs To Know About.
  Using An Auto Attendant To Make Your Small Business Look Bigger
  Contribution of Call Center Technologies
  A look at the latest iPhone, netbook rumors—and my prognosis of ‘em

Article Tags: inside sales, recording calls, sales reps, sales training



Related Forum Posts
enRoute ads - 10 days with my new salesmen - Hi Guys, As some of you may know I hired a sales person for my business. I picked him amongst 50+ interviews, so I did do my due diligence. For any of you who have had experience with outbound sales reps in your company could you please shed some light on these statistics and let me know what you think: Days Employed: 11 Calls Made: 200 Average length of call: 3 minutes Sales: 0 Closing Rate: 0 Previous closing rate at Astral Media: 5% He is selling billboards instead of radio, for an unestablished company vs. an established one There seems to be large gaps in calling made in his daily log, on average he is making 20 calls a day. I am going to try to increase this by providing him with calling lists versus him creating his own. (I will keep you posted on this). I am just wondering, in your experience, what kind of regiment do you have your cold callers work on, 6 hours? 4 hours? 7 hours? And did you notice a curve occur with closing rates as time progressed and experience increased? If so when did you notice this begin to occur, I have him on a 1,500.00 NON-RECOVERABLE sales draw salary which ends in 6 weeks (approx).
Re: The State of Marketing - 2011. An infographic. - Interesting Graphic, Wonder what the numbers would look like for Online Only Marketing? For 2012, I see word of mouth increasing even more through social business networks as their market share increases. I haven't been able to find the latest market share data, but certainly the growth of such sites is phenomenal. A problem with word of mouth goes back (before Yates) that negative news travels faster than positive news. Many member that join theses site use the spam approach to business and quickly lose their credibility as they post their links on individual posts and in groups where their post is neither relevant nor appropriate. (Calls for an article on Social Etiquette) Word of mouth and online marketing, in my opinion start with YOU, build your brand and be consistent with at brand: your profile, and pic should tell us who you are, what are your values, give us something to relate to and tie it in with your primary product or service If you are into social business networking, join many and get YOU, your name out there. When we know you, you product will take care of itself Most member here seem to brand themselves (their name); however, even among the largest social business network I see to many cartoons, dogs, cats, cars, spouse pics, or I see biz names - these don't tell me who you are with out studying your profile I believe that the value of word of mouth is obvious, what are the mouths going to be saying about you?


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

RULE YOUR BUSINESS LIKE A SHINE STAR

The Future of Online Marketing

The Digital Diet by Daniel Sieberg

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.