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Gary Hernbroth Articles

Written by: Gary Hernbroth

Unforgetttable Customer Cervice - It's So Simple, Or is it? - Click To Read Article
Customer service is given a lot of lip service by a lot of organizations today. What it really comes down to is one-on-one attention, courtesy, and a bit of soft salesmanship as your front-line people interact with your customers. It sounds simple, but some people make it so complicated and difficult that it seems to be a vanishing talent these days. Here is one story of a simple yet effective approach.

Hire the Attitude, Train the Skills - Click To Read Article
Trying to force a round peg into a square hole is insanity. This article offers advice on why you should look for people to join your organization who may not have the exact skill set necessary, but have a great attitude from which to build on -- rather than the other way around. Poor attitude, no matter the skills, can undermine your success!

Personal Branding -- What do you bring to the table?" - Click To Read Article
People don't often think about themselves as a "brand", though they should. It could mean the difference between being successful or not, whether in business or personal matters. People want to know, "What do you bring to the table?"

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About the Author: Gary Hernbroth
RSS for Gary's articles - Visit Gary's website

Gary R. Hernbroth, Founder and Chief Motivating Officer of Training for Winners (Danville, CA). is a nationally-recognized professional speaker, trainer, and performance coach with over 30 years’ experience in the hospitality and meetings industry. A graduate of The School of Hospitality at Michigan State University (and designated as a Distinguished Alumni by MSU during its 75th anniversary). His work has been profiled in SELLING POWER magazine. He is a frequent author both in print media and on-line for sales and business topics.




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More from Gary Hernbroth
Personal Branding What do you bring to the table
Hire the Attitude Train the Skills
Unforgetttable Customer Cervice Its So Simple Or is it


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