In my training classes and seminars I am often asked about how to handle the many client objections that come up in the sales process. The answer is very simple, ask questions, listen to the answers, and qualify upfront. The sales profession is not about making EVERYONE want to buy your product through some secret voodoo magic. It is about finding a fit between the right client and the right product quickly.
You will see the most experienced salespeople in any industry flow through sales almost seamlessly and most people new to the sales game often wonder in amazement about what secret mystical things that the veteran is saying to get all these people to buy his product.
I am going to share the HUGE MAGICAL SECRET of the TOP PRODUCING sales people.
Ready?
There is no magic and there is no secret. Top sales professionals spend their time qualifying quickly through asking the right questions and listening to the answers.
Let’s first talk about handling objections. Why is it that veteran sales people get far less objections than a rookie? One of the reasons is QUALIFYING their client. A veteran appreciates EVERY relationship they can nurture, but understands that not every person will be a good fit for their product or service. Qualifying falls under the 80/20 rule: Ask questions for 20% of the time and listen to your client answer for the other 80%. If you listen to your clients and potential buyers they WILL give you the information you need to close the sale or move on. In order to succeed at a career in sales, you MUST get good at qualifying and quickly determining if there is a fit for this person and your product or service.
Here are some examples of qualifying questions.
• “How long have you been looking for a ________?”
• “How has the search gone so far?. “
• “What have you done up to this point to accomplish your goal? “
• “What EXACTLY are you looking for? “
• “Have you had any luck finding it? “
• “Does _______have everything you are looking for? “
I think you get the point. Qualifying questions are those that find out quickly if the product/service you are selling and the potential buyer are a great fit. If they are not, you can part ways and let that person off the hook. How does this benefit you? By getting to the point quickly and parting ways, you take any UNECCESSARY pressure off of the potential buyer. More than likely they will appreciate that and send you referrals of those that might be qualified. Just because they liked the way you treated them. Getting to the point quickly with those that are qualified will allow you to focus your sales activities on them. After all they are the clients that are most interested and are a great fit for your product or service.
©Copyright 2008 Tom Elder
Are we truly listening to our clients? - To learn more about this author, visit Tom Elder's Website.
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Tom Elder
(Visit Tom's Website)
Tom Elder has been training and developing
sales professionals
for almost 2 decades. Tom has had the
pleasure of training sales
professionals from all arenas including
retail sales, direct sales,
phone sales and network marketing pros.
It is pure passion that
allows him to teach with such a high
energy level you can't help but
to improve. The sales techniques that
Tom teaches are cutting
edge and state of the art. Techniques
that produce results
whether you are selling Widgets in Wyoming
or Real Estate In
Rhode Island.
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