Stress-Free Selling® - Should I Call or Email?
Stress-Free Selling® - Should I Call or Email?
Is it urgent? Pick up the phone. You don't know if they're out of town, out ill, on vacation, or just don't check their email that frequently. If you need to communicate now, communicate now!
Is it sensitive? Pick up the phone! Some people, not you, of course, use email to avoid conflict. Unfortunately, words have many meanings and intonations, and if you are not on the other end of the line to hear the response, you could unintentionally be igniting a flame.
Do you need documentation? Send an email. This is good proof that you did what you said you were going to do. . . if you think you need it.
How do they like to communicate? If it's not urgent or sensitive, and you don't need documentation, be client/prospect friendly. YOU may prefer email, but if THEY prefer voice-to-voice, please them. . . not you!
Avoiding problems is just one more way to make new and repeat sales more easily..
Welcome to Stress-Free Sales,
Jenae
StressFree Selling Should I Call or Email - To learn more about this author, visit Jenaé Rubin's Website.
Like this article? Share it with your friends
I'm periodically asked this question about how to respond to a situation. The answer is simple. . . fortunately!
Is it urgent? Pick up the phone. You don't know if they're out of town, out ill, on vacation, or just don't check their email that frequently. If you need to communicate now, communicate now!
Is it sensitive? Pick up the phone! Some people, not you, of course, use email to avoid conflict. Unfortunately, words have many meanings and intonations, and if you are not on the other end of the line to hear the response, you could unintentionally be igniting a flame.
Do you need documentation? Send an email. This is good proof that you did what you said you were going to do. . . if you think you need it.
How do they like to communicate? If it's not urgent or sensitive, and you don't need documentation, be client/prospect friendly. YOU may prefer email, but if THEY prefer voice-to-voice, please them. . . not you!
Avoiding problems is just one more way to make new and repeat sales more easily..
Welcome to Stress-Free Sales,
Jenae
StressFree Selling Should I Call or Email - To learn more about this author, visit Jenaé Rubin's Website.
Like this article? Share it with your friends
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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 Jenaé Rubin (Visit Jenaé's Website) Overcome Overcoming Objections! Meet Jenae • Hands-on sales and marketing expert since 1980. • Consistent record of increasing sales, revitalizing ailing products, creating new products and adding profit centers to existing products. • Proven history of rocketing products to #1. • "Increase Sales" is my mantra. • Reversed 3-year revenue fall in 3 months. • Took product from 17th to 3rd in one year. • Increased revenue 300+% in 3 years. • Improved revenue per customer 22% in one month. • Raised fragrance line from slowest seller to middle in highly competitive fragrance industry at major department store in six months. • Increased revenue 41% with nominal increase in customer base. • Designed strategies to eliminate rate cutting, increase profitability. Jenae is the creator of the Stress-Free Selling® approach. Learn more about this program at Sales Powerhouse - Overcome Overcoming Objections
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| Jenaé Rubin Video - Jenaé Rubin finds that salespeople create most of their own obstacles. They call them objections. There are easy things you can do to overcome objections and make most of them disappear. We call this strategy Stress-Free Selling (TM). |
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