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COMMUNICATION: from the root word “common”
“involves having something in common”
"Effective communication needs to be built around this simple foundation and realisation: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process."
Dr. Heinz Goldmann
To communicate clearly you need to find the other person’s dominant perceptual mode
Visual – Auditory – Kinaesthetic
Present ideas so that they can see and hear and feel themselves experiencing the benefits of your ideas
ACTIVE LISTENING
Learn to see, hear, and feel in the same way the other the other person sees, hears, and feels.
Reflect back to the other person what you understand them to be saying. (Be careful not to change the meaning of what someone says by paraphrasing what you think they said)
Clarify what the other person is saying by asking questions:-
Seven serving men:
What?
Who?
Which?
When
Where?
How?
Why?
Remember 70/30 Rule - which is 70% listening and 30% Talking
Communication is an extremely powerful tool for success which, when effectively engaged in, creates strong relationships, harmonious working conditions and allows us to share the best of ourselves with others.
"Effective communication needs to be built around this simple foundation and realisation: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process."
Dr. ...
Lack of communication is a major cause of conflict. In feature films, no communication equals conflict and conflict means a possible Academy Award. In business, no communication equals conflict and this means a poss...
Team members and staff all have their own way of interpreting, communicating and acting. In order to be truly successful, you need to be multi-communicational, or communication flexible. You need to be able to com...
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Colly Graham
(Visit Colly's Website)
Colly Graham CEO of salesxcellence After
graduating from college, Colly entered the
field of accountancy however after five
years decided to change his career
direction in sales. First working for a
Fortune 500 company in fast moving
consumer goods, his career progressed from
selling capital equipment, financial
services to internet services, with a wide
management experience in both telephone
and field sales, concentrating on the
recruitment, training and development of
sales people, in this role he gained
experience in designing and building a
number of successful sales teams. Colly
brings thirty years of practical
experience of selling and his ability to
empathize with sales people and establish
immediate rapport and credibility as a
trainer, (the accolade Colly receives from
most sales people is “that he has carried
the bag”). A licensed practitioner of NLP
Colly trained with Richard Bandler in
1998. When I entered the field of sales,
back in 1969, with local franchise holder
for Pepsi Cola because of my lack of
knowledge of any selling skills I set a
goal, to one day, start my own training
company. As my career in sales progressed
becoming a sales manager, group
Colly Graham Video - Colly Graham discusses Creating Customers on the Telephone -The importance of the telephone in selling is now well documented. This training DVD focuses on getting in front of more prospects by teaching the skill of telephone appointment setting. The workshop demonstrates the connection between daily activities, the sales cycle, and the number of sales necessary for a consistent flow of qualified appointments. Based on practical skills that get results fill your diary with qualified appointments.
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