Tweet

The Art of Communication

Written by: Colly Graham

Article Overview: "Effective communication needs to be built around this simple foundation and realisation: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process." Dr. Heinz Goldmann

The Art of Communication

COMMUNICATION: from the root word “common”
“involves having something in common”

"Effective communication needs to be built around this simple foundation and realisation: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process."
Dr. Heinz Goldmann

To communicate clearly you need to find the other person’s dominant perceptual mode
Visual – Auditory – Kinaesthetic

Present ideas so that they can see and hear and feel themselves experiencing the benefits of your ideas

ACTIVE LISTENING

Learn to see, hear, and feel in the same way the other the other person sees, hears, and feels.

Reflect back to the other person what you understand them to be saying. (Be careful not to change the meaning of what someone says by paraphrasing what you think they said)

Clarify what the other person is saying by asking questions:-

Seven serving men:
What?
Who?
Which?
When
Where?
How?
Why?

Remember 70/30 Rule - which is 70% listening and 30% Talking

Related Articles
  9 Vital Principles of Communication
  Why Improve Your Communication Skills?
  Effective Workplace Communication
  Communication Categories - Which one are you
  Communicating for Success!

Article Tags: dialogue, effective communication, heinz, listening process, monologue, present ideas, root word



Related Forum Posts
Re: Essential Leadership skills - Vision Values Mission Strategic Thinking Decision Making Communication Team Bonding People Development Coaching / Mentoring / Guiding / Grooming Presentation Thanks Robert
Business Coaching Internship Review - I joined in during the first phase of the internship and at this point we are committed to doing research and development of RSC Business Group operating in Toronto. RSC Business Group already has products and services in Coaching Small businesses in Los Angeles but we didn't want to assume that the same products were wanted and needed in the Toronto market. Our goal at this point is to commit to interviewing 1000 business owners to capture this data. Through the teleconference internship I've been involved in we've been focusing on Communication Skills and on active listening which are practiced when we conduct our interviews and Coach our clients when they come on board. This is a lot harder than it sounds! Part of the internship is also creating the Toronto RSC Business Group's departments, job descriptions, Marketing and Communication plans etc that a business owner would create for their own company. This trains us in the way we would coach a company as well. The internship is phased in two parts and there is compensation plan involved as well for the clients you personally bring in. These clients are coached directly by Robert Chun as you begin but you are given a chance to learn his techniques. I haven't gone through this experience yet though. It's hard to explain Robert Chun's method of Coaching as it happens at a psychological level in his ability to listen and question the person being coached into the next steps they need to take. The Teleconferences are 2 hours long but it's very interactive. If you have a desire to explore this area of Business I'd recommend contacting Vwodek listed above and get invited to a Coaching Conference call. You can decided then if it's for you. Note: it is a commitment but the skills you walk away with whether you plan on working with RSC Business Group or not is invaluable.
Franchise Support. What is it to you? - I do a lot of due diligence on franchises that we work with. Most of the time I call up existing franchisees and act like I am interested in buying a franchise in their system. I ask a ton of questions just like any normal buyer, they do not know that I am an experienced franchise consultant. My question for this forum is: What do you consider support from the franchisor? Is it: - Communication? - Brand growth? - Advertising? - Assistance? - Or something else? The reason I ask this is that some franchisees tell me that they don't get enough support from the franchisor and when I ask them what support they would want, they don't have an answer outside of "helping me get more business". So I thought I would throw this out to the group and ask you what you consider would be support to a franchisee. .
Why A Project Fails? - Hello Everyone As the size and complexity of ones business grows, so does their need to effectively manage projects. I have been thinking about the major reasons why a project can go wrong and my limited experience comes up with the following. 1 Leadership: A project manager with leadership skills and not just management skills. 2 Failure to (Foresee and) Plan 3 Failure to Manage: Ineffective change management control methods. Unclear decision making guidelines. 4 Talent: Finding, allocating and developing people 5 Scope: Setting an overly ambitious or amibigious project scope 6 Alignment: When projects are not prioritized in alignment with the business strategy, or project members personal objectives are not in tandem with that of the project / company 7 Lack of Candor: Communication Breakdowns I would be interested in knowing everyone's thoughts on this, especially on ways to overcome the above mentioned obstacles. Cheers!
Re: Need USD 3.3 M to win ROI 120% - Hello, My name is Muhammed Al Arajhi,Board member- Alrajhi Bank Saudi Arabia,head of operations Al-rajhi investment corporation United Kingdom and also a business investor based in London, United Kingdom,with a capital base of over $1.1b.I am seeking to expand my business interest and investment to your country in the following sector : Real estate, Banking, Oil and Gas,Insurance, Manufacturing, Aviation, Hotel , Communication, Entertainment, Education ,alternative energy , telecoms , media , humanitarian , mining , logistics , shipping , recycling projects and film industry projects.etc. With the recent hope of economic recovery in the United States and the world at large, one is poised to invest so as to reap the benefit of the future. Please contact me with your business summaries and complete documentation, if interested in a partnership deal,business loan or investment in new business . Regards, Muhammed Al Rajhi. contact me: alrajhi@gmx.com[/b]


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Tweet

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

9 tips to increase ROI in PPC Campaigns

ROSI Return on SUNK Investment

Are You My Mentor

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.