The Art of Communication

Guest post by: Colly Graham
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Asking the Right Questions - By Colly Graham

COMMUNICATION: from the root word “common”
“involves having something in common”

"Effective communication needs to be built around this simple foundation and realisation: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process."
Dr. Heinz Goldmann

To communicate clearly you need to find the other person’s dominant perceptual mode
Visual – Auditory – Kinaesthetic

Present ideas so that they can see and hear and feel themselves experiencing the benefits of your ideas

ACTIVE LISTENING

Learn to see, hear, and feel in the same way the other the other person sees, hears, and feels.

Reflect back to the other person what you understand them to be saying. (Be careful not to change the meaning of what someone says by paraphrasing what you think they said)

Clarify what the other person is saying by asking questions:-

Seven serving men:
What?
Who?
Which?
When
Where?
How?
Why?

Remember 70/30 Rule - which is 70% listening and 30% Talking

9 Vital Principles of Communication

Nonverbal Communication in the Workplace: Why it is Important to Understand (Tip #23)

Why Improve Your Communication Skills?

The Benefits of Nonverbal Communication in the Workplace (Tip #35)

Nonverbal Communication in the Workplace: How it can be Helpful (Tip #15)

Effective Workplace Communication

Communication Categories - Which one are you

Communicating for Success!

Communication Skills - What we need to be Aware of.

Find out how to Communicate Effectivly

A Shining Example of Communication and Conflict

The Art of Effective Communication in the Small Business World

The Power of Language

Effective Communication in the Workplace

How to avoid the platitudes and simple solutions

Check out Your 'Ps' for Business Success

Controlling Your Nonverbal Communication at Work (Tip #51)

Tips to Improve Your Business Communication Skills

Nonverbal Communication in the Workplace (Tip #66)

What Communication Habit(s) are you Addicted to?

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Asking the Right Questions - By Colly Graham

About the Author: Colly Graham

RSS for Colly's articles - Visit Colly's website
Colly Graham CEO of salesxcellence After graduating from college, Colly entered the field of accountancy however after five years decided to change his career direction in sales. First working for a Fortune 500 company in fast moving consumer goods, his career progressed from selling capital equipment, financial services to internet services, with a wide management experience in both telephone and field sales, concentrating on the recruitment, training and development of sales people, in this role he gained experience in designing and building a number of successful sales teams. Colly brings thirty years of practical experience of selling and his ability to empathize with sales people and establish immediate rapport and credibility as a trainer, (the accolade Colly receives from most sales people is “that he has carried the bag”). A licensed practitioner of NLP Colly trained with Richard Bandler in 1998. When I entered the field of sales, back in 1969, with local franchise holder for Pepsi Cola because of my lack of knowledge of any selling skills I set a goal, to one day, start my own training company. As my career in sales progressed becoming a sales manager, group
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