The Art of Communication
COMMUNICATION: from the root word “common”
“involves having something in common”
"Effective communication needs to be built around this simple foundation and realisation: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process."
Dr. Heinz Goldmann
To communicate clearly you need to find the other person’s dominant perceptual mode
Visual – Auditory – Kinaesthetic
Present ideas so that they can see and hear and feel themselves experiencing the benefits of your ideas
Learn to see, hear, and feel in the same way the other the other person sees, hears, and feels.
Reflect back to the other person what you understand them to be saying. (Be careful not to change the meaning of what someone says by paraphrasing what you think they said)
Clarify what the other person is saying by asking questions:-
Seven serving men:
Remember 70/30 Rule - which is 70% listening and 30% Talking