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Why People Buy
Written by: Colly GrahamArticle Overview: People buy what a product or service will do for them , what they will gain, the benefits, not products. So we need to answer to the all-important question: “What’s in it for me?
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Why People Buy
A benefit is what the customer can expect to gain when he buys your product. The gain refers to the expectations that will be satisfied by the benefits your product offers – the psychological factors that come into play to prompt the customer to make a buying decision.
The word benefit comes from two French words; bein or bon meaning well or good, and fit from faire or fait meaning to do or to make, so a benefit is what your product or service does that will fit well or do a good job for your prospect, in other words how well will your product/service fit your prospects needs.
Once you have identified the buying motives at work, you will know which of the product’s benefits you will need to stress in your sales call.
The second step in your sales-call strategy is to analyze the customer’s needs and desires. Needs are the “must-haves” Your job is to find out by careful questioning which things the customer must have to be able to do his job correctly. In addition the “must haves” there is the “would like to haves” these are the extras that can get you the sales against the competition. These are the benefits that might not have occurred to the customer.
Every buying decision then whether to satisfy a must have or a like to have is motivated by something. So you need to discover the buying medication. These can be:
Financial Gain
Avoid Financial Loss
Convenience
Save Time
Be More Efficient
Acceptance and Respect
List the Reasons why customers would buy your products.
Buying the Benefits –
Another way to view the benefit of the product is to see how the product solves a problem the customer may have, and the customer will make a gain or avoid a loss.
The need is the perceived value in the prospects eyes so you need to present the benefits of your products that will match the perceived values of your customers, how can you find the perceived value, by asking questions, features support the benefits.
On the sales call we build value on the benefits of the product. On the appointment making call we build benefits on your company.
What benefits are to be gained by doing business with you?
Article Tags: benefit, buying motives, convenience, desires, financial gain, french words, good job, medication, prospects, psychological factors, respect list
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About the Author: Colly Graham RSS for Colly's articles - Visit Colly's website Colly Graham CEO of salesxcellence After graduating from college, Colly entered the field of accountancy however after five years decided to change his career direction in sales. First working for a Fortune 500 company in fast moving consumer goods, his career progressed from selling capital equipment, financial services to internet services, with a wide management experience in both telephone and field sales, concentrating on the recruitment, training and development of sales people, in this role he gained experience in designing and building a number of successful sales teams. Colly brings thirty years of practical experience of selling and his ability to empathize with sales people and establish immediate rapport and credibility as a trainer, (the accolade Colly receives from most sales people is “that he has carried the bag”). A licensed practitioner of NLP Colly trained with Richard Bandler in 1998. When I entered the field of sales, back in 1969, with local franchise holder for Pepsi Cola because of my lack of knowledge of any selling skills I set a goal, to one day, start my own training company. As my career in sales progressed becoming a sales manager, group Click here to visit Colly's website The Art of Communication The Sales Managers Coaching Model at Work Sales Training Buyer or Seller You Need to Learn to Negotiate Sahrpen Your Sales Skills Selling in a Recession Objections Common Responses |
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