In front of the customer - selling face-to-face
In front of the customer - selling face-to-face
Maximising our chances
1.Check our attitude
Make sure we are not saying "I'll bet this is going to be a waste of time". If we think that, we'll fulfil our own prophecy!
2.One opportunity to make a good first impression
Remember the importance of the 4 x 20 rule:
- The first 20 seconds.
- The first 20 words.
- The first 20 steps.
- The upper 20 cm - our face!
3.Be an active listener
The interview is not about us and what we're selling. It's about the customer and their needs. So we get the customer to talk - and we listen and take notes! Aim for the client to talk twice as much as we do.
4.Make sure we understand why they'll buy
Find out by asking! "When you come to make your decision, what would you say are the main things you'll be considering before you make your choice?"
5.Keep part of our page to note these down
We will need to know all of these buying criteria so that later in the process we can show the customer how we meet their needs.
6.Discover the most important buying criteria
"Could I just ask, of all the thinks we've spoken about, which would you say is the most important?" If we can overcome the most important hurdle we are halfway there.
7.Match our products/services to their criteria
Show how what we offer does what they need, and meets each and every one of their requirements. Do this in BENEFIT terms.
8.Get the customer to agree
This is as simple as adding phrases like "doesn't it", "haven't you" to the end of sentences.
9.Always close
If you've done our job properly, we should be able to close without pressure. "It sounds as if we've got exactly what you need. When would you like to get started?" Always move the process forward, even if we are unable to close the deal that day. "So when should we meet up again to finalise this?...Great, let's get that in the diary now"
10.Have the right mindset
If we really believe in our product or service and don't get the order, two parties miss out. We don't get the order, but the customer doesn't get the best. Be determined that they will get the best.
In front of the customer selling facetoface - To learn more about this author, visit Bob Hazell's Website.
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When we eventually get an appointment we will need to make sure that we maximise our chance of getting the business.
Maximising our chances
1.Check our attitude
Make sure we are not saying "I'll bet this is going to be a waste of time". If we think that, we'll fulfil our own prophecy!
2.One opportunity to make a good first impression
Remember the importance of the 4 x 20 rule:
- The first 20 seconds.
- The first 20 words.
- The first 20 steps.
- The upper 20 cm - our face!
3.Be an active listener
The interview is not about us and what we're selling. It's about the customer and their needs. So we get the customer to talk - and we listen and take notes! Aim for the client to talk twice as much as we do.
4.Make sure we understand why they'll buy
Find out by asking! "When you come to make your decision, what would you say are the main things you'll be considering before you make your choice?"
5.Keep part of our page to note these down
We will need to know all of these buying criteria so that later in the process we can show the customer how we meet their needs.
6.Discover the most important buying criteria
"Could I just ask, of all the thinks we've spoken about, which would you say is the most important?" If we can overcome the most important hurdle we are halfway there.
7.Match our products/services to their criteria
Show how what we offer does what they need, and meets each and every one of their requirements. Do this in BENEFIT terms.
8.Get the customer to agree
This is as simple as adding phrases like "doesn't it", "haven't you" to the end of sentences.
9.Always close
If you've done our job properly, we should be able to close without pressure. "It sounds as if we've got exactly what you need. When would you like to get started?" Always move the process forward, even if we are unable to close the deal that day. "So when should we meet up again to finalise this?...Great, let's get that in the diary now"
10.Have the right mindset
If we really believe in our product or service and don't get the order, two parties miss out. We don't get the order, but the customer doesn't get the best. Be determined that they will get the best.
In front of the customer selling facetoface - To learn more about this author, visit Bob Hazell's Website.
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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Staging DivaDebra Gould, aka The Staging Diva®, is President of Six Elements Inc., an internationally recognized home staging company. Inspired by many requests from aspiring home stagers wanting to start similar businesses, Gould created the Staging Diva Home Staging Business Training Program. Gould has trained over 1000 Staging Diva Graduates worldwide to start staging businesses. Buying decorating and selling six of her own homes in four years lead to an interest in real estate staging which she turned into a career with the launch of sixelements.com in 2002. Since then she has staged hundreds of homes in addition to teaching home staging training. Gould is the author of several home staging resources including a series of popular ebooks made up of a Design Guide, Color Guide and Portfolio Guide. For more information about Debra Gould visit stagingdiva.com. - Visit Staging Diva's Website |
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Jay Kubassek(Jay's Full Bio: EvanCarmichael.com/jaykubassek) In five years, Canadian-born entrepreneur Jay Kubassek went from selling mufflers at a Midas franchise to revolutionizing Internet marketing with the 2004 launch of CarbonCopyPRO, a online marketing education company, now worth over $20 million with customers in over 160 countries.
As an independent film producer, his upstart film fund Aliquot Films is currently producing a films with Spike Lee and Abel Fererra (starring Ethan Hawke and Dennis Hopper.)
Jay's entrepreneurial spirit is irrepressible. He’s the owner of five companies, a professional speaker and trainer, international real estate developer/investor, extreme sport enthusiast and emerging philanthropist. Jay resides in NYC with his wife Jamie, son Milo and dog Cooper. Visit Jay's official website: www.JayKubassek.com - Visit Jay Kubassek's Website |
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