Avoid Confrontation And Controversy When Selling
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I was at a Stater Brothers supermarket one night last year. My wife and I were there to do our grocery shopping after dinner because of a couple reasons...
1. It's a lot cooler (beating the heat)
2. There's less people running around in the store
So, we get it done quicker and in more comfort!
We'd just finished our dinner and we went there and were at the meat counter buying some meat (for the vegans that get offended by this, sorry!).
The butcher came over to help us and the first thing out of his mouth was "Did the Chargers win or lose?"
For those that don't know, the Chargers are San Diego's football team.
The butcher had no way of knowing this, but I don't watch football. He was simply trying to be friendly, I guess.
I had to tell him that I didn't know, and then we had to get into a conversation about why I didn't know and why I didn't watch football. It almost like I was justifying my reasons to him and I was getting very uncomfortable.
Now granted, this is an encounter with the butcher and he probably has no idea of how to build rapport, how to make the client feel comfortable, you know, the things that you and I as sales professionals are keenly aware of, right? You see, Chris, the point I'm making is that you never know what will make a prospect or a client feel uncomfortable or turned off.
In our profession, we should keep some things to ourselves.
Now before I go into this, I'm not saying that either side of the debate is right or wrong, it's merely an example...
Let's say your personal opinion is "Pro-Life", and you believe so strongly that you even have a bumper sticker on your car proclaiming that you're pro- life.
Unbeknownst to you, your client is "Pro-Choice". You know better than to bring this controversial topic up in a sales presentation or a client visit. But as you're leaving and your client walks you to the door to see you off, he sees the bumper sticker on your car...
I'll leave the rest of the scenario to your imagination.
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Free PDF Download How To Have Websites Built For You Inexpensively - By Chris |
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About the Author: Chris Christopher K. Randolph Entrepreneur, Author, Speaker, Sales Trainer & Coach, Speaker WOW! Simply Amazing! Having spent 6 years as a military officer, Chris Randolph was ingrained with the basic building blocks of management & leadership. Overcoming the challenges in successfully motivating individuals from different backgrounds for a common cause, Chris realized that this was one of his natural talents. In the last 19 years, Chris has applied himself to the study and practice of professional selling, management & leadership techniques, negotiation techniques, presentation skills, fine-tuning life purpose, goal identification & achievement, script writing & marketing. He owns 3 successful businesses; is involved in the day-to-day operations and also functions as a highly productive sales rep of these companies. In spite of an unreasonable fear of cold calling, he has made over 290,000 of these calls and over 4,100 sales presentations! Chris has been able to identify key areas that make ordinary people great. Chris is highly skilled in transferring the techniques he has learned through his one-on-one coaching, group coaching, tele-seminars, interactive workshops, articles, seminars and keynote speeches. He is the author of the book "The Sales Edge: the Difference between an Average Salesperson & the Successful Sales Professional", which is sold in 14 countries around the world. This is a sales manual designed for both the novice and proficient salesperson. The "Sales Edge" describes the whole sales process in a clear concise manner with field-tested and proven strategies. Chris is also the author of "Power Negotiating Secrets", "25 Ways To Increase Sales Now", "How To Handle Every Single Objection", "Goal Setting Strategies For Kids", "Common Sales Sense (and Dollars!)", and "World's Greatest Closes". In his caring, yet firm no-nonsense approach in sharing this powerful information, Chris is able to help his clients transform themselves with a clear sense of purpose. You will find yourself exposed to powerful strategies that will transform your skill level. You will develop a game plan for your financials, profession and personal life. You will get the edge! Visit Chris' website: http://www.GetSalesEdge.com Email: Chris@GetSalesEdge.com Click here to visit Chris's website.   How To Have Websites Built For You Inexpensively Be A Proud Sales Professional Generate Traffic For Your Website With Free Methods 10 Easy Steps To Being Successful In Direct Selling 3 Qualities All Affiliate Marketers Need In Order To Survive Online |
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