Don't Say Thank You?!
Don't say thank you?
What does that mean?
One of the biggest questions we get from managers, owners and salespeople is "How do we deal with call rejection"?
The sales process begins with the individual's mind. It all starts with the attitude and psychology of the individual, don't you agree? If your attitude is messed up, chances are you don't do well that day. We've all been there, haven't we?
One of the things I realized is that we're all the best at what we do. We are the best Real Estate Agent, the best Loan Officer, the best Auto Retail Professional, the best Insurance Provider, the best Network Marketer and the best Professional out there. What allows us to perform at our best is clients. A client allows us to put our skills at these professions to work. Without a client, we're out of work professionals.
If we're the best at what we do, if a client doesn't allow us the opportunity to let us go to work for them, who really loses out? They do, of course! The are losing out on getting the best professional to work for them.
Most average salespeople, when they get rejected, they tend to take it to heart. The most common response when they get rejected is that they say "Oh, okay. Thank you". Why would you say thank you to someone that just rejected you?
When I make my cold calls (and I've made over 210,000 in my career), I get rejected too. There is no "magic" answer. If you make enough calls everyday, you will get rejected. On the flip side, if you make enough calls, you will get success.
When someone tells me no, they need good luck because they're not allowing the best Professional to go to work for them. So instead of "thank you", guess what I say?
That's correct, I say "Alright, well, good luck to you".
I promise you, by phasing out the "thank you's" and replacing it with "good luck" will make a difference in the way that you deal with rejection. Try it out, it works.