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People Don’t Do Dumb Things on Purpose: Effective Leaders Assume Positive Intent
| Guest post by: Jeb Blount |
Article Overview: During seminars when I teach leaders the principle that “People don’t do dumb things on purpose.” invariably some joker will say, “Looks like you haven’t met my people.”
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Free Download - You Need Your People More Than They Need You By Jeb Blount |
People Don’t Do Dumb Things on Purpose: Effective Leaders Assume Positive Intent
You may be
thinking the same thing because like me, you’ve observed people do some really
dumb things. What is important to understand, though, is no one wakes up in the
morning and looks into the bathroom mirror and says “You know, today I think
I’m going to sabotage my job by doing something really stupid.”
No, for the most
part (with perhaps a few isolated situations) people don’t do illogical things
on purpose. There usually is another reason. Perhaps they don’t know what or
how to do the things you want them to do (or why). Maybe they don’t have the
tools or training to do the work. Could be there is a roadblock you are not
aware of. And in some cases there may be a negative consequence tied to doing
the right thing.
Mediocre managers
believe that people do dumb things on purpose. These managers shake their
heads, throw their hands up, and blame their people.
Effective leaders
assume positive intent. In other
words they recognize that people thought they were doing the right thing. They
know that when someone is doing the wrong thing there is a reason and it is in
their best interest (because they get paid for what their people do) to
investigate why the person is doing something that seems illogical. Then they
uncover and remove the root cause.
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About the Author: Jeb Blount RSS for Jeb's articles - Visit Jeb's website Click here to visit Jeb's website   Leaders are Always on Stage How Leaders Get People to Do What They are Supposed to Do The Five Levers of Leadership What Really Motivates Employees You Need Your People More Than They Need You |
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