Customer Profiles for New Business

This predictable imbalance has been expanded and applied extensively since it’s creation, and while the figures may not be exactly 80% and 20%, the notion that most of the results come from a minority of activities can help increase the ability to separate the essential from the non-essential.
Use of ‘Pareto Thinking’ is highly relevant and important when applied to sales people. For example, 20% of sales people’s activities will create 80% of sales achieved, which has enormous consequences on how to optimise and manage lead generation activities.
Generating leads is an important sales activity that plants the seeds of growth for sustainable business development. A lead is purely a name that you could refer to as a SUSPECT because their potential to buy is unknown. Before you can qualify leads to determine whether they have the money, authority and desire to buy your products/services you need to generate them! When deciding upon which lead generation methods work best for you and your organisation, it helps to have clarity on the type of customers that you’d like to attract. This means creating an Ideal Customer Profile that can begin to provide direction to your lead generation activities.

The following questions will stimulate your thinking when it comes to developing an Ideal Customer Profile:

● What size of organisation would you prefer to deal with?

● Typically, how many people will they employ?

● What market sector(s) do these organisations operate within?

● Who specifically will be buying your products/services and what are their titles?

● Where geographically would you like these organisations to be located?

● What does your organisation offer that is unique?

● What types of organisations will be attracted by this uniqueness?

● What do your best customers possess that you would like to replicate in others?

● Which of your existing customers were the easiest and quickest to convert?

● What similarities do these customers possess?

● Are there any specific criteria that prospective organisations should have in place, so that your products/services can be optimised?

Having a well-defined profile of your ‘ideal customer’ can prove to be invaluable when determining which methods to use for lead generation, and improves the effectiveness of marketing initiatives. You may also discover that the process for asking for referrals becomes easier and generates a better response, because you are providing the person with a tighter specification of what you are looking for - this concentrates their thinking towards the direction you have defined.

There are so many sources of leads that the process of generating leads can sometimes cause sales people to feel overwhelmed when tackling this vital sales activity. Every organisation is unique and can employ a variety of approaches in their quest to attract the attention of their target market. (This will become even clearer once you have created your Ideal Customer Profile). That’s why it can be extremely useful to invest some time analysing which lead generation initiatives worked well in the past, why they worked well and what improvements can be made to optimise their effectiveness. There are 3 areas that you may want to consider that can help evaluate different
lead generation initiatives with greater objectively:

1. Effectiveness – which lead generation activities produced the most quality leads?
2. Cost – what were the tangible costs for each lead generation initiative?
3. Time – how much time did it take to initiate and follow-up on each initiative?


1. Effectiveness
● What number of leads were generated?
● How many of these leads became qualified prospects?
● What business was generated from these leads?
● What is the projected probability of business generated from these leads for the next 12 months?

2. Cost
● How much did this lead generation initiative cost?
● Using the number of actual leads generated, what was the cost per lead?
● What profit contribution was made from leads generated over a 12 month period? (Gross margin from sales, minus the cost of the initiative.)

3. Time
● How much time did salespeople invest in following up on these leads?
● How much time did they spend on leads that did not become qualified prospects?
● What was the cost of salespeople’s time spent on this lead generation initiative?

Whatever lead generation initiatives your organisation chooses to implement,
Sales people can leverage these opportunities if they are able to provide timely follow up within 5 working days from receiving each lead because people’s interest cools off after time and many will forget that they even registered their details with your organisation.

Results from direct marketing can be transformed by combing this approach with a phone-based strategy. If your sales team are currently sending out letters and literature to generate leads, this approach can be much more effective if the letter/literature is followed up with a phone call within 3 days



Customer Profiles for New Business - To learn more about this author, visit Nikki Owen's Website.

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