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When the Heat is On, It’s time to CHILL “5 Steps to Help You Handle Any Situation”
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| Guest post by: Brian Sullivan |
Article Overview: This article will teach you how to handle any stressful situation with your boss. These 5 steps just make get you your next promotion!
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Free Download - Are They Nodding? - Medical Sales Training By Brian Sullivan |
When the Heat is On, It’s time to CHILL “5 Steps to Help You Handle Any Situation”
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Your boss drops you an email saying, “I have some
questions about the way you handled our key client meeting yesterday. I would
have liked to see you present our value proposition the way we discussed before
the meeting. Please stop by my office at the end of the day for a few minutes
so we can have a chat.”
What will your first reaction be…fear, doubt, anger?
And what will your next move be? Will you start asking others if they have
heard anything you should know? Will you preempt the meeting by calling the boss and asking him to explain what you did wrong? Whatever
the reaction, it’s safe to say the sick pit in your stomach will be sending
your brain a million mixed messages. But before you do anything, you first need
to CHILL!
·
C: Calm Down
This important first
step prevents negative emotions from affecting logic. To calm down, close your
eyes and take several slow, deep breaths. The extra oxygen will help release your
physical tension. Next, remind yourself that you control the outcome of the
situation and with it, your stress level. Knowing you have the power to make
things even better than they were before the “meeting” will settle your mind.
·
H: Harness
harmful knee-jerk reactions
Have you
ever pressed SEND on your computer only to ask yourself, “What the hell did I
just do?” You wonder if what you just sent will be the death of your career. In
about 2 minutes you go through the 5 stages of career death. Denial- “I really didn’t just send that email, did I?” Anger- “Screw him. He had it coming. It’s about time somebody stood
up to him. Bargaining- “Dear God, if
you can cause a quick email outage I will never use the word Jackwaggon in an
email again.” Depression- “What am I
going to tell my wife?” Acceptance-
“Oh well. Who wants to go to Hooters for lunch?”
In the
case above, your first instinct is to hastily write a defensive email
back. You have "loaded your
gun" and you're ready to fire. DON’T. Knee-jerk email use has been
responsible for destruction of many careers. Don’t let the combination of
emotions and a keyboard dismantle your rise to the top of your organization.
·
I: Identify real
concerns then prepare
Put
yourself in the place of the other person. What might they be thinking and
feeling? What will they say to you when you enter the room or pick up the
phone? Think through how the conversation will go and prepare calm responses.
By thinking of the conversation before and thinking through the BEST possible
responses, you will keep control in the meeting. Remember, calmness and
confidence shows leadership.
L:
Look for Improvement
Let’s face
it. You’re a pretty smart person. You usually know exactly how you performed on
game day. In fact, if you can be honest with yourself, your analysis might just
be the toughest and best advice you get. So come up with areas you could have
done better. And be specific. And while the
underperformers are doing their best to develop creative excuses to why they
fell short, you will be using your time and energy to develop creative ways to
improve your performance in the future.
L:
Love feedback
The way you choose to accept or reject feedback says EVERYTHING
about your professional future. Those who first look to discredit input from
others miss out on key learning that is necessary to become a top performer.
Truth is, you can learn more from your failures than from your successes so
when others tell you that you have fallen short of expectations, don’t
automatically discredit it. Embrace it!
So this
month, when the heat is on, remember to CHILL! By doing so, you will have found
some of the most important skills needed for you to become your company’s top
performer. And those skills often translate into cold, hard, commissions…and
cash.
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About the Author: Brian Sullivan RSS for Brian's articles - Visit Brian's website Brian Sullivan, CSP, is a member of the National Speakers Association and an internationally known expert on sales and leadership. Brian is one of about 10 percent of speakers worldwide to have earned the Certified Speaking Professional Designation awarded by the National Speakers Association and the International Federation for Professional Speakers. He delivers high-energy, no-nonsense, interactive seminars on his PRECISE Selling Formula to a companies looking to become famous in their industry. He has been quoted in magazines such as Selling Power and Business Week and is the author of the book, 20 Days to the Top- How the PRECISE Selling Formula Will Make You Your Company's Top Sales Performer in 20 Days or Less. Brian also hosts a talk radio show on Hot Talk 1510 called "Entrepreneurial Moments," a show dedicated to helping business people of all types. Brian lives in Kansas City with his wife Leanne, and children Jake, Shea, and Maggie. Click here to visit Brian's website Sales Candy How Too Much of a Good Thing Can Make You Sick Kid Business Good Nature is Worth More Medical Sales Training Tips to Create a Productive Day Marketing and Sales Trainer The Power of a Story |
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