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When the Heat is On, It’s time to CHILL “5 Steps to Help You Handle Any Situation”

Guest post by: Brian Sullivan

Article Overview: This article will teach you how to handle any stressful situation with your boss. These 5 steps just make get you your next promotion!

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When the Heat is On, It’s time to CHILL “5 Steps to Help You Handle Any Situation”

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What will your first reaction be…fear, doubt, anger? And what will your next move be? Will you start asking others if they have heard anything you should know? Will you preempt the meeting by calling the boss and asking him to explain what you did wrong? Whatever the reaction, it’s safe to say the sick pit in your stomach will be sending your brain a million mixed messages. But before you do anything, you first need to CHILL!

· C: Calm Down

This important first step prevents negative emotions from affecting logic. To calm down, close your eyes and take several slow, deep breaths. The extra oxygen will help release your physical tension. Next, remind yourself that you control the outcome of the situation and with it, your stress level. Knowing you have the power to make things even better than they were before the “meeting” will settle your mind.

· H: Harness harmful knee-jerk reactions

Have you ever pressed SEND on your computer only to ask yourself, “What the hell did I just do?” You wonder if what you just sent will be the death of your career. In about 2 minutes you go through the 5 stages of career death. Denial- “I really didn’t just send that email, did I?” Anger- “Screw him. He had it coming. It’s about time somebody stood up to him. Bargaining- “Dear God, if you can cause a quick email outage I will never use the word Jackwaggon in an email again.” Depression- “What am I going to tell my wife?” Acceptance- “Oh well. Who wants to go to Hooters for lunch?”

In the case above, your first instinct is to hastily write a defensive email back. You have "loaded your gun" and you're ready to fire. DON’T. Knee-jerk email use has been responsible for destruction of many careers. Don’t let the combination of emotions and a keyboard dismantle your rise to the top of your organization.

· I: Identify real concerns then prepare

Put yourself in the place of the other person. What might they be thinking and feeling? What will they say to you when you enter the room or pick up the phone? Think through how the conversation will go and prepare calm responses. By thinking of the conversation before and thinking through the BEST possible responses, you will keep control in the meeting. Remember, calmness and confidence shows leadership.

L: Look for Improvement

Let’s face it. You’re a pretty smart person. You usually know exactly how you performed on game day. In fact, if you can be honest with yourself, your analysis might just be the toughest and best advice you get. So come up with areas you could have done better. And be specific. And while the underperformers are doing their best to develop creative excuses to why they fell short, you will be using your time and energy to develop creative ways to improve your performance in the future.

L: Love feedback

The way you choose to accept or reject feedback says EVERYTHING about your professional future. Those who first look to discredit input from others miss out on key learning that is necessary to become a top performer. Truth is, you can learn more from your failures than from your successes so when others tell you that you have fallen short of expectations, don’t automatically discredit it. Embrace it!

So this month, when the heat is on, remember to CHILL! By doing so, you will have found some of the most important skills needed for you to become your company’s top performer. And those skills often translate into cold, hard, commissions…and cash.

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Home > Sales > Brian Sullivan > When the Heat is On Its time to CHILL 5 Steps to Help You Handle Any Situation >
Article Tags: communication, confrontation, medical sales, pain in the ass boss, performance reviews, precise selling, sales tips

About the Author: Brian Sullivan
RSS for Brian's articles - Visit Brian's website

Brian Sullivan, CSP, is a member of the National Speakers Association and an internationally known expert on sales and leadership. Brian is one of about 10 percent of speakers worldwide to have earned the Certified Speaking Professional Designation awarded by the National Speakers Association and the International Federation for Professional Speakers. He delivers high-energy, no-nonsense, interactive seminars on his PRECISE Selling Formula to a companies looking to become famous in their industry. He has been quoted in magazines such as Selling Power and Business Week and is the author of the book, 20 Days to the Top- How the PRECISE Selling Formula Will Make You Your Company's Top Sales Performer in 20 Days or Less. Brian also hosts a talk radio show on Hot Talk 1510 called "Entrepreneurial Moments," a show dedicated to helping business people of all types. Brian lives in Kansas City with his wife Leanne, and children Jake, Shea, and Maggie.

Click here to visit Brian's website
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