Casual Friday - Casual Attitude
Casual Friday - Casual Attitude
Casual Friday Casual Attitude - To learn more about this author, visit Gary Silverman's Website.
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What if your lawyer, accountant, or investment banker subscribed to casual dress? How much confidence would you have in them? Are your FACILITIES suffering from “Casual Friday”? Who’s reviewing the appearance and condition of your buildings, offices, signs, landscaping, equipment, curb appeal, restrooms, furniture, and interior décor? Are all of your employees taking pride in their business surroundings? Have you created a culture where they will respect the tools you provide for them to perform their jobs, or do they take their frustrations out on your assets. I once visited the home office of a mid-sized business. All of the executives and support staff had best in class equipment, supplies and furnishings. It was total overkill. The place was immaculate and the coffee was first rate. You would expect this standard would carry over to all of their branch locations which come in direct contact with the customers. That was not the case. There was such a disparity of conditions that you wouldn’t think the businesses were related. What kind of message was that company sending their employees? What was even more insulting was that corporate meetings were held at company headquarters and the personnel got to experience the unfairness first hand. What was the return on THAT investment? As a business leader or upper level management you set the tone of professionalism in your company. There can never be a “do as I say, not as I do” attitude in a business if you expect it to be successful. How you look, the level of respect you command, what you say, and how you act inside and outside the company will surely be reflected in the behavior of others. This magnifies bad habits and will eventually reach your customers, becoming the identity of your company. Today is Friday. I am sitting at my MAC, wearing jeans and a tee shirt. I can barely breathe and my neck looks about a foot long. Effective immediately, I will suspend casual Friday. Maybe I’ll get a tie for Christmas.
Casual Friday Casual Attitude - To learn more about this author, visit Gary Silverman's Website.
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 Casual Friday - Casual Attitude
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 Gary Silverman (Visit Gary's Website) Gary takes a unique and innovative approach to the daily realities of the business world. A contrarian and eternal optimist his spin on life is always entertaining and thought provoking. With over 25 years as a top executive in the Retail Automobile Industry, Gary is no stranger to cyclical businesses. He focuses on simple solutions with proactive change, always looking for opportunities to expand the business within the business. As a trainer and seminar moderator, Gary tailors his message with a common sense approach to problem solving. Always committed to team building and personnel development, he manages with an eye on reducing turnover by creating an environment that builds a bank of promotable employees, believing this is the most effective way to advance a company to the next level. For the past three years Gary has been committed to measuring the “Customer Experience”. There is more to learn from prospects who are NOT buying from you than those who are. His analysis has been an eye opener to his clients which leads to extensive changes in the way they do business.
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