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How Current are your Training Programs?

How Current are your Training Programs?

Does your company have a formal training department or is it relegated to HR or an additional responsibility of one of your managers? Who wrote the training manual, who holds the seminars or orientation programs, when was the last time these programs were revised, and when was the last time anyone read or reviewed the material. No doubt many of you have it together when it comes to training, but there are even more of you who don’t. On the serious side, what legal issues are you faced with? Laws seem to change everyday, hiring practices, OSHA, EPA, Insurance regulations, tax laws, EEOC issues, do’s and don’ts of interviewing, licensing laws, and others. This is all part of HR and training. Who trains the trainer? The point I am making is there needs to be a formal ongoing process in place to constantly review, edit, correct, update, and revise all aspects of training, particularly the written components. There also needs to be a disciplined program for skills training in all positions, particularly sales training because without sales nothing happens. An effective training program can attract a better candidate for the positions you have available, can and does reduce turnover, creates a pool of motivated, promotable individuals, and if nothing else provides an excellent forum for communication with your staff. Training provides a two way interaction where new ideas are fostered and ties all levels of management with the staff. It also can provide a venue where different department members can interact and learn about the challenges faced by other employees. Don’t do too little, too late. Make someone accountable, and have everyone contribute. With today’s technology you can develop CD’s, DVD’s, or webinars to maximize the efficiency of training. Anyone with a laptop can produce one. Think outside the box and recommit to training NOW!





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About The Author


Gary Silverman
(Visit Gary's Website)
Gary takes a unique and innovative approach to the daily realities of the business world. A contrarian and eternal optimist his spin on life is always entertaining and thought provoking. With over 25 years as a top executive in the Retail Automobile Industry, Gary is no stranger to cyclical businesses. He focuses on simple solutions with proactive change, always looking for opportunities to expand the business within the business. As a trainer and seminar moderator, Gary tailors his message with a common sense approach to problem solving. Always committed to team building and personnel development, he manages with an eye on reducing turnover by creating an environment that builds a bank of promotable employees, believing this is the most effective way to advance a company to the next level. For the past three years Gary has been committed to measuring the “Customer Experience”. There is more to learn from prospects who are NOT buying from you than those who are. His analysis has been an eye opener to his clients which leads to extensive changes in the way they do business.
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