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How Current are your Training Programs?

Written by: Gary Silverman

Article Overview: It's no mystery that companies are downsizing. How much knowledge are you letting out your door when you lay people off? What happens when jobs are combined? Are the employees who remain fully trained on their job requirements? Is there still a trainer 100% dedicated to training on a regular basis? What about your training materials? Are they still relevant. The business climate has changed and you have new challenges that perhaps you never faced before. Is anyone addressing these issues with a program that will teach your sales personnel how to sell to the new mentality of your customers?

How Current are your Training Programs?

Does your company have a formal training department or is it relegated to HR or an additional responsibility of one of your managers? Who wrote the training manual, who holds the seminars or orientation programs, when was the last time these programs were revised, and when was the last time anyone read or reviewed the material. No doubt many of you have it together when it comes to training, but there are even more of you who don’t. On the serious side, what legal issues are you faced with? Laws seem to change everyday, hiring practices, OSHA, EPA, Insurance regulations, tax laws, EEOC issues, do’s and don’ts of interviewing, licensing laws, and others. This is all part of HR and training. Who trains the trainer? The point I am making is there needs to be a formal ongoing process in place to constantly review, edit, correct, update, and revise all aspects of training, particularly the written components. There also needs to be a disciplined program for skills training in all positions, particularly sales training because without sales nothing happens. An effective training program can attract a better candidate for the positions you have available, can and does reduce turnover, creates a pool of motivated, promotable individuals, and if nothing else provides an excellent forum for communication with your staff. Training provides a two way interaction where new ideas are fostered and ties all levels of management with the staff. It also can provide a venue where different department members can interact and learn about the challenges faced by other employees. Don’t do too little, too late. Make someone accountable, and have everyone contribute. With today’s technology you can develop CD’s, DVD’s, or webinars to maximize the efficiency of training. Anyone with a laptop can produce one. Think outside the box and recommit to training NOW!

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Article Tags: challenges, department members, eeoc, effective training, efficiency, hiring practices, insurance regulations, interaction, laptop, levels of management, licensing laws, no doubt, orientation programs, osha, seminars, staff training, turnover, venue, webinars, when was the last time



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