Feedback Form
Home Features Mastermind Forums About Advertise Blog Network Contact Be An Author

Seven Ways to Enhance Client Relationships

Seven Ways to Enhance Client Relationships

1. Make yourself a reliable source for industry news. Provide your customers with a steady stream of news they can use to improve their business.

2. Under promise and over deliver. Delighting your customer is all about managing their expectations.

3. Build a rapport with your customer. Find some area of common interest that you can refer to each time you visit. Sports, food, family, hobbies and current events (but steer clear of politics) are topics to explore for common ground.

4. Be yourself but adapt. Share all of your winning personality with your customer but don’t over or under-whelm them. If your personalities are alike you’ll probably have smooth sailing, but if they are opposites the waters might get choppy. Opposites attract but the risk of misunderstanding is high. Mitigate the risk by adapting your personality to match your customer’s. The fact is you have a range of personality styles that will take you to the edge of your comfort zone, allowing you to adapt while remaining authentically you.

5. Model openness and authentic communication by sharing your own experiences, good and bad, with your customers. Communicate all your expectations; and be prepared to negotiate them. Initiate the conversation if you suspect misaligned expectations.

6. Made a mistake? Admit it, apologize, fix the problem and move forward. Make it perfectly clear that you accept your responsibility but don’t make your customer uncomfortable and hold back progress by over apologizing, either. Once is enough.

7. Check for understanding after every discussion of sensitive issues. Trust your instinct if you feel something is amiss. Confront problems tactfully, avoiding the human tendency to fix the blame not the problem.





Seven Ways to Enhance Client Relationships - To learn more about this author, visit John Brennan's Website.

Like this article? Share it with your friends

Article Feedback
 Article Feedback No article feedback found.
  Leave Your Feedback
article feedback

Article Feedback
Casey Gollan
Casey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website

David Barr
David Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website

Dave Kurlan
Dave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website

Linda Richardson
Linda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website


To learn more about the Evan Elite Author Program please contact us.

About The Author


John Brennan
(Visit John's Website) John Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/F X011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses.

John Brennan is a Platinum author on EvanCarmichael.com
About The Author

View Author Blog
View Author Blog

View Author Video
View Author Video

Free Downloads


John Brennan's

Complete
List Of
Sales
Articles

Name
Email
Author's Free Downloads
Webinar Plan Icon Webinar Plan
Campaigns to Customers Icon Campaigns to Customers
Measure Customer Loyalty Icon Measure Customer Loyalty
Internet Marketing Campaigns Icon Internet Marketing Campaigns

More John Brennan
Telemarketing When to Use it
How to Choose a Value Proposition
Overcoming Psychological Barriers to Success
Improve Your Sales Process
How to Write OrderPulling Classified Ads
The Price Objection
Qualifying your Prospects
What to Do When You Lose a Bid
Coaching Counseling and Development
A Wake Up Call for Marketers
Free Downloads


 
 
 


Evan Elite Authors
David Barr  
Stephanie Robey  
Leanne Hoagland-Smith  
Evan Elite Authors

Become An Author
Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details.
Become An Author

Evan's Latest Video
Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media
Evan's Latest Video

Business Opportunities
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"

How to Start An Online Business

Click Here To Learn More
Business Opportunities



Evan's Newsletter
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
Name:
Email:
Evan`s Newsletter

Free Downloads
Opposing a Franchisor’s Motion Icon Opposing a Franchisor’s Motion
Your Life Your Legacy Icon Your Life Your Legacy
Maslow For Entrepreneurs Icon Maslow For Entrepreneurs
Setting Priorities Worksheet Icon Setting Priorities Worksheet
Adopting Creative Thinking Icon Adopting Creative Thinking
Free Downloads - Complete List

Entrepreneur Tools and Guides
Write The Press Release
Write The PR
Press Release Builder
 
Top 50 SEO Posts of the Year
Top 50 SEO Posts - 2007
Top SEO Posts of the Year
 
Entrepreneur Tools and Guides

SEO For Africa
SEO For Africa
Afiwa Epey Agoe, Togo,
Afiwa Epey
Agoe, Togo
SEO For Africa

If I Were A Startup...
Lisa Shepherd, $335k to $1.1 Mil in 2 years
Lisa Shepherd
$335k to $1.1 Mil in 2 years
Robert Iachetta, $372k to $921k in 2 years
Robert Iachetta
$372k to $921k in 2 years
If I Were A Startup... - Complete List

Famous Entrepreneurs
Philip Knight, Nike
Ron Popeil, Ronco
Famous Entrepreneurs - Complete List

Entrepreneur Advice
Ask Michael Gerber, Reader Questions
Ask Michael Gerber
Reader Questions
Jeffrey Gitomer, The Sales Bible
Jeffrey Gitomer
The Sales Bible
Entrepreneur Advice - Complete List

Popular Articles
(Premium Authors)

     Why dont they do what I want
By Dave Soteros
     The System is the Art of Your Business
By Dave Soteros
     How to Calm Disruptive Workplaces
By Dave Soteros

Have A Suggestion?
Toronto Salsa Classes / Toronto Salsa Lessons Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
Have A Suggestion?

More Evan Carmichael
More Information