Do You Have A Commodity Mindset?

Guest post by: Will Turner
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Three Steps To Customer Loyalty - By Will Turner

If you don’t want to sell your product or service as a commodity, you have to stop acting like it is. Salespeople complain all the time that customers are just interested in price. And yet, their actions perpetuate the commodity mentality.

As a salesperson, price is only the deciding factor when you allow it to be. When someone calls you and asks for your price, what do you do? If you immediately respond with the price, you’ll only be compared on price. The only way to get out of price wars is to create and demonstrate value. You can only do that when you know what’s important to the prospect.

Many businesses throw away tons of advertising dollars, because they don’t know how to respond to calls from interested consumers. When a prospect calls in and says, “I heard your ad about XYZ service and I wanted to know how much it costs?” The immediate response is, “The cost is X.” To which the caller often responds with a thanks and a click.

Instead, the response needs to engage the other person and find out what’s important to the prospect. For example, the salesperson could start off with a response like, “Our prices vary on that service depending on what exactly you want. I’d be happy to give you a better idea of price. To help me do that, could you tell me…”

The same principle applies when salespeople call on a prospect and want to be allowed to provide a quote for an upcoming need. This happens frequently in many industries like insurance and printing. Salespeople will call a prospect and ask for an opportunity to quote on the next policy or order. Without taking the time to find out what’s really important to the prospect and what extra value they can bring to the table, the salesperson and his management are setting themselves up to be in the commodity business.

To remove yourself from price wars with your competitors that just erode your margins, you need to act differently. You need to engage your prospect. You need to establish a relationship based on trust and understanding. That allows you to ask the right questions. Besides finding out what your prospect needs, your questions need to dig below the surface to find out what’s important to the prospect and why. Then the buying decision is based on the value you offer, not the lowest price.

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Three Steps To Customer Loyalty - By Will Turner

About the Author: Will Turner

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As President of Dancing Elephants Achievement Group, Will feels he has the best job in the galaxy. He loves working with salespeople and entrepreneurs to "unblock" themselves and "unlock" their potential. Will is the first to admit that he was a reluctant salesperson for many years. He thought most salespeople had to be pushy, and he just wasn't comfortable in that role. He later discovered that you don't have to act like a typical salesperson to be a great salesperson so he created a company to teach others what he had learned. Will transitioned a twenty year career in sales and sales management into his current position as President of Dancing Elephants. In addition to facilitating and presenting, Will is the author of Impact!, the company's monthly e-newsletter on sales performance. He is also the co-creator of the Sales Magnetism program and the co-author of Six Secrets of Sales Magnets.
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Do You Have A Commodity Mindset?

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