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Busy is overrated
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| Guest post by: Trent Leyshan |
Article Overview: In business I meet plenty of salespeople who seem busy, but only a few who are truly effective. The reality about busy salespeople is that most are unproductive in comparison to their time-to-output ratio, because the amount of actual value they create is limited by their available time spent per customer.
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Free Download - Find fear before it finds you By Trent Leyshan |
Busy is overrated
In business I meet plenty of salespeople who seem busy, but only a few who are truly effective.
The reality about busy salespeople is that most are unproductive in comparison to their time-to-output ratio, because the amount of actual value they create is limited by their available time spent per customer.
The value you create multiplied by your available time will determine your output. A salesperson's time is best spent on core activities that promote the most value per time spent to achieve maximum output.
‘Value x Time = Output' is a formula I use to asses and develop for salespeople to create and structure the most value in their day-to-day roles. Many salespeople have multiple meetings per day in their calendars every week, but only a fraction of these meetings are with genuine opportunities - the rest are all crazy customers and space fillers.
Why do so many salespeople conduct business this way? Some salespeople feel a sense of importance if they are seen to be busy, irrespective of whether or not what they are doing is achieving anything of importance. Others think it makes them more valuable if they are seen to be in demand. Others still are genuinely flat out, moving from one caffeine-fuelled meeting to the next simply because everyone else is doing it. Don't fall into any of these traps.
How many salespeople are truly present in each meeting they conduct? I mean, really there in mind and spirit, present and engaged, listening for the silent undercurrent and focused in that very moment? Not many. The tick of the clock has many salespeople anxious to run to the next meeting so they can fulfil their daily quota and impress their sales managers.
As a customer, I don't care how busy you are, I only care about what I want and need.
Why? Because I'm paying! If you call a week after you promised to respond to me, I don't care what your excuse is or how busy you are - I'm no longer interested. Why? You don't make me feel important enough to want to develop a relationship with you. And if your busyness is genuine, don't dare use the excuse that you needed to take care of another client. No man of sound mind would come home late for dinner and use the excuse, "Sorry I'm late honey, I'm so busy, I just caught up with a girlfriend for a quick drink."
Like in social relationships, the principles of common courtesy, decency, respect and manners apply in the commercial world.
Let's be honest who really enjoys being really busy, stressed and time-poor all the time? When you are in this condition you are nowhere near your peak state. Salespeople are much more effective when they are focused on small specialist tasks and have the time to deliver each task at a high level before entertaining the next. More common, are salespeople running around like headless chooks multi-tasking, conducting meaningless meetings and filling their calendars with crazy customers.
Much more enjoyable and productive is doing more with less and focusing more time and energy on the most valuable and important things you need to get done every day. Like your best customers and their best interests!
Article Tags: sales training
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About the Author: Trent Leyshan RSS for Trent's articles - Visit Trent's website Trent Leyshan is founder, CEO of BOOM! A leading international sales training company that specialises in the development of inspirational sales cultures, leaders and salespeople. Early in his career Trent was head tradeshow spruiker and sales manager for Australia's most flamboyant TV salesman, Big Kev. He has since driven two of his own companies from lounge room operations into market leaders. And led sales teams in leading new media and advertising agencies. Trent is a sought after expert and facilitator on sales performance and strategy. He is the Author of sales book, The Naked Salesman: How to walk the talk and sell your way to success! BOOM! develops sales training strategies and delivers inspiring learning experiences for some of the world's most successful and demanding sales driven organisations. Empowering them with modern skills and tools to effectively engage with customers and build stronger and more valuable relationships.
Click here to visit Trent's website Three types of sales teams cultures The difference between a strategy and a solution My sales team is flat and demotivated Got any inspiration Busy is overrated Know your magic numbers |
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