The Art of Heart-Listening
Often when a person believes they are listening to another they are actually listening to the sound of their own internal dialogue, and waiting for their own opportunity to speak next. Even when a person is actively listening to another, they are usually just hearing and responding to the words that are being spoken.
The art of 'Heart Listening' transcends to a masterful level where not only are you hearing the words being spoken but a total focus on the other person allows you to gain awareness of their energy, emotion/s and attitudes and the underlying tone or impact of the conversation - where it is taking you and the other person.
Heart Listening allows you to more accurately assess and guide the conversation and genuinely connect with your customer. It is at this depth of listening that your intuition will be most available to you and will provide you with the most possible amount of information about the 'heart' of the issue for your customer and the underlying impact in the moment.