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The Art of Heart-Listening
Written by: Trent LeyshanArticle Overview: Often when a person believes they are listening to another they are actually listening to the sound of their own internal dialogue, and waiting for their own opportunity to speak next. Even when a person is actively listening to another, they are usually just hearing and responding to the words that are being spoken.
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The Art of Heart-Listening
Often when a person believes they are listening to another they are actually listening to the sound of their own internal dialogue, and waiting for their own opportunity to speak next. Even when a person is actively listening to another, they are usually just hearing and responding to the words that are being spoken.
The art of 'Heart Listening' transcends to a masterful level where not only are you hearing the words being spoken but a total focus on the other person allows you to gain awareness of their energy, emotion/s and attitudes and the underlying tone or impact of the conversation - where it is taking you and the other person.
Heart Listening allows you to more accurately assess and guide the conversation and genuinely connect with your customer. It is at this depth of listening that your intuition will be most available to you and will provide you with the most possible amount of information about the 'heart' of the issue for your customer and the underlying impact in the moment.
Article Tags: attitudes, emotion, heart, internal dialogue, intuition
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About the Author: Trent Leyshan RSS for Trent's articles - Visit Trent's website  Trent Leyshan is founder, CEO of BOOM! A leading international sales training company that specialises in the development of inspirational sales cultures, leaders and salespeople. Early in his career Trent was head tradeshow spruiker and sales manager for Australia's most flamboyant TV salesman, Big Kev. He has since driven two of his own companies from lounge room operations into market leaders. And led sales teams in leading new media and advertising agencies. Trent is a sought after expert and facilitator on sales performance and strategy. He is the Author of sales book, The Naked Salesman: How to walk the talk and sell your way to success! BOOM! develops sales training strategies and delivers inspiring learning experiences for some of the world's most successful and demanding sales driven organisations. Empowering them with modern skills and tools to effectively engage with customers and build stronger and more valuable relationships.
Click here to visit Trent's website   Making emotive connections How to generate referrals Proving customers wrong only makes them right Encouraging competition The fine line |
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