Shaun Belding Articles
THE IMPORTANCE OF REDUCING AND RESOLVING CUSTOMER CONFLICT - Click To Read Article
Is conflict with customers just an inevitable part of doing business? Or does it make sense for companies and their sales forces to take steps to reduce and recover from customer conflict? This article does the math - and shows the real cost of losing just one customer.
How To Win Back A Customer - Click To Read Article
Everyone who has been in sales knows how much work it can take to acquire a new customer - which makes losing a customer that much more painful. This article talks about strategies for winning back customers who might be thinking of walking.
Dealing with Difficult Customers #4 - Click To Read Article
Dealing with 'Suspicious Sally' - Customers who don't trust you. (From Shaun Belding's "Winning at Work" newsletter
Dealing with Difficult Customers #1 - Click To Read Article
How to deal with customers who are information junkies and time vampires (From Shaun Belding's "Winning at Work" newsletter
Dealing with Difficult Customers #2 - Click To Read Article
How to deal with customers who want to complain, but not listen. (From Shaun Belding's "Winning at Work" newsletter
Dealing with Difficult Customers 5 - Click To Read Article
Three ways to prevent Customer from Hell experiences (From Shaun Belding's "Winning at Work" newsletter)
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