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Shaun Belding Articles

Written by: Shaun Belding

The Power of Patience - Click To Read Article
Our world is moving at dizzying speeds these days. Compared to even just a decade ago, information (and misinformation) now spreads at an impossible rate, and the consequences of our actions can be virtually instantaneous. The unprecedented growth in technology has accelerated our lives, the expectations people have of us, and the expectations we have of others.

Three Ways to Reduce Workplace Stress - Click To Read Article
Do you feel as though the stress levels in your workplace seem to have escalated over the last ten years or so? I don't think it's your imagination.

Three Persuasive Language Techniques - Click To Read Article
People often mistake 'persuasiveness' with either speaking more loudly or more passionately. Tone and volume certainly play a role in the impact of the things you say - sometimes positive, sometimes negative, but the most effective way to improve your persuasiveness is to employ some simple, but powerful language strategies.

Dealing with Difficult Customers #3 - Click To Read Article
How to deal with an hysterical customer. (From Shaun Belding's "Winning at Work" newsletter)

"Arrogant Al": The Condescending Internal Customer - Click To Read Article
Most of us have ‘internal customers' - people in our own company who rely on us to provide them with some level of service or support. For many of us, working in administration, human resources, IT, training, etc., providing internal customer service is our primary role. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. One of the common situations we see are internal customers who simply appear to not respect the roles of their internal service providers. They come across as condescending, dismissive, arrogant and sometimes plain rude. It is a recipe for a poisonous workplace atmosphere. What do you do?

THE IMPORTANCE OF REDUCING AND RESOLVING CUSTOMER CONFLICT - Click To Read Article
Is conflict with customers just an inevitable part of doing business? Or does it make sense for companies and their sales forces to take steps to reduce and recover from customer conflict? This article does the math - and shows the real cost of losing just one customer.

Dealing with Difficult Customers 5 - Click To Read Article
Three ways to prevent Customer from Hell experiences (From Shaun Belding's "Winning at Work" newsletter)

How To Win Back A Customer - Click To Read Article
Everyone who has been in sales knows how much work it can take to acquire a new customer - which makes losing a customer that much more painful. This article talks about strategies for winning back customers who might be thinking of walking.

Dealing with Difficult Customers #2 - Click To Read Article
How to deal with customers who want to complain, but not listen. (From Shaun Belding's "Winning at Work" newsletter

Dealing with Difficult Customers #4 - Click To Read Article
Dealing with 'Suspicious Sally' - Customers who don't trust you. (From Shaun Belding's "Winning at Work" newsletter

Dealing with Difficult Customers #1 - Click To Read Article
How to deal with customers who are information junkies and time vampires (From Shaun Belding's "Winning at Work" newsletter





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