Being better starts with you being different.
The difference is you.
Let me give you an example. One of the things I dislike doing the most is
flying. It would be easy for me to go off on a lengthy sidebar on this subject -
but I won't.
The airlines don't know anything about customer service, pricing, and
supply and demand. They know how to overbook flights. They do know
how to pack 2.5 ounces of peanuts into a hard to open foil pouch. And they
are masters at losing luggage.
I had to get that off my chest!
I read an article recently about a United Airlines Pilot, Capt. Denny
Flanagan, who knows who customers are and how to treat them. He
seldom loses sight of this.
Here's a short list of the little things he does for his passengers:
He takes cell phone pictures of pets that are on his plane. Yeah and he
shows these pictures to the pet owners. A very nice touch.
He asks the flight attendants to raffle off 10% discount coupons and
unopened bottles of wine.
He writes notes to everyone in First Class on the back of his business
cards.
When flights are delayed and diverted - he'll find the nearest McDonald's or
snack shop so he can handout some snacks.
When he has unaccompanied kids on his flights he'll call the parents from
the wild blue yonder with updates - especially when there are delays.
According to passengers, he does these same little things on every flight.
Capt. Flanagan is United's one man PR department.
He's doing no-brainer common sense customer service things that make
people feel better about their flight and about United Airlines.
Astonishing isn't it?
Now can you imagine if an entire airline committed to this type of customer
service what would happen to revenue?
When time permits - give this some thought. Create a list of 6 little things
you can do to astonish your customers. This is a terrific sales tip.
Astonished customers are likely to pay more too. And why not? Being
astonished is not an everyday occurrence for me. Is it for you?
If you need help astonishing your customers you'll get some good ideas
from my most popular CD titled, "35 Ways To Differentiate Yourself In A
Competitive Marketplace." You'll find it at my website.
Do something to astonish your customers today . . .
Use this link to sign-up for Jim's F-R-E-E The
Start Selling More Newsletter and to get your
copy of his Special Report titled,
"The 12 Dumbest Things Salespeople Do."
http://www.meisenheimer.com
Sales Tip - Being Different Can Astonish Your Customers - To learn more about this author, visit Jim Meisenheimer's Website.
Like this article? Share it with your friends
 |
Related Articles |
|
 Sales Tip - Being Different Can Astonish Your Customers
|
| |
What does it take to astonish your customers? Not much. So many customers are under-whelmed, they react positively to the little things salespeople do for them. Keep reading for specific examples.
|
|
There aren’t any more where that came from
|
| |
 Well, it has been quite some time. I apologize for my absence. The thing is I’ve been working on my book, Awakening the Entrepreneur Within and I just, last night, wrote the last two words of it… The End!
|
|
Trust is Better than Selling in Cold Calling
|
| |
I’d like to introduce you to a radical new thought. In the old sales mindset, you’ve probably been trained to focus only on making the sale. You approach your cold calls with the idea of moving things towards a sa...
|
|
\"There Is No Way I Want To Be in Sales!\"
|
| |
There are a lot of misconceptions about what sales is and is not.
|
|
How One Big Idea Can Reel In The Customers
|
| |
One way to win bigger accounts and customers for a lifetime is to generate big ideas. Big ideas will differentiate you from your competition. A really big idea can help your customers to help their customers. Goo...
|
 |
Related Businesses - Evan Elite Authors |
|
Leanne Hoagland Smith
Are your sales where you want them to be? Will you be one of the few who achieves sales success or one of the many who have failed to change? So what are you doing to change those results? Let’s be honest, with companies moving globally and at lightening speeds, the traditional business solutions are outdated and dead. My approach moves your business out of its comfort zone and secures your competitive advantage now. If you are seeking to increase sales, build customer loyalty, create a culture of great attitudes or just achieve some sleep filled nights, then we should talk because my clients have experienced exactly those types of results. Learn more about customer loyalty at http://www.processspecialist.com/customer-loyalty.htm Give me a call at 219.759.5601 for a free strategy session. P.S. If you are seeking a motivational speaker, sales trainer or small business expert that will leave your audience smiling and remembering, please feel free to contact me at 219.759.5601. - Visit Leanne Hoagland Smith's Website |
The Evan Elite Authors program is currently in beta phase. For details please contact us.
|
|
|
|
![[Get Copyright Permissions]](http://license.icopyright.net/images/icopy-w.gif){kind=small}
