Make 2009 Your Best Year Ever Part III
To begin a new year, let's delve into four critical executive and management mistakes. Simply
avoiding mistakes does not create results, but awareness of faulty thinking allows us to focus our
resources where they have the most impact
.
Mistake #1: Ineffective recruiting, hiring, and development of people The old DOFASCO in Hamilton, Ontario used the slogan, "Our product is steel - our strength is people." Unfortunately, many organizations pay lip service to this important commitment. Two of the most successful business people we know tell us that hiring the best people available is the key to their business success. Excellent people expect above average compensation, but they often produce results as high as ten times that of average performers.
Often, candidates are better trained to handle the hiring interview than the person screening
them, and we're surprised at how many organizations rely on "gut-feelings." We respect an
executive's instincts, but effective organizations use a variety of tools in their on-boarding
process.
A common error is relying too much on Human Resources. They have a lot to offer, but it is
important that managers actively involve themselves in hiring and developing those they rely on
to produce desired results. Feedback about organization's attempts to develop core competencies receives mixed reviews. For example, an employee of a well-known organization describes the "soft-skills training" he received. [The organization actually labeled it "soft-skills."] We asked, "What did you learn?" "Not much," he said, and went on to describe a day of listening to an "industry expert" talk about customer service. It would be unfair to read too much into this, but two possibilities come to mind.
1. Executives at the organization actually think they are improving quality of service by hiring an
"industry expert" to talk about it, or, 2. They knew this day would not produce a lasting outcome,
but it probably didn't cost much, and at least they can claim that they have "trained" people in
customer service. It's a shame that their initiative received such a lukewarm review from this
participant, but many similar initiatives produce disappointing results.
One of our local clients tells the story of competitors having no success trying to recruit his
people away with offers of money and extra benefits. "Tom," they ask, "where do you find such
effective and loyal people?" He tells them, "You already have effective people working for you.
Create an environment where they can thrive and give them plenty of training and development
opportunities."
Make 2009 Your Best Year Ever Part III - To learn more about this author, visit Dave Mather's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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