Inside every Customer and Company problem there is an opportunity waiting to be found.
The skill is to find the problems, create the solutions and maximise the opportunities for:
Your Company Your Staff Your Customers and Yourself
During this one day programme you will cover The 7 Steps to effective Problem Solving:
Define The Problem You may be told that "the problem is we need more sales people".
The question is 'have you been given the real problem or have you been given a decision to solve the real problem of low sales?' Could the real problem be that the existing sales people aren't selling enough?
During this one day workshop you learn ten ways to redefine a problem.
Gather the Information You may be told ALL the quotes are late going out.
Is this fact or opinion?
During this Master Class you will learn how to gather the correct information
Define the Cause Problems are like icebergs - we often only see what's on the surface.
This programme will enable you to get to the root cause.
Create Options The best way to get a good solution is to :
Have lots of Solutions to Choose from.
Selection Criteria During this programme you will be given the tools to test your ideas against a decision criteria.
Make the Decision We will help you decide What to do. How to do it. Who will do it.
And when it will be completed.
Progress/Monitor The next step is to progress, monitor and evaluate.
At the end of this one day course you will have clearly defined barriers to success in your organisation. You will:
Discover the root cause Explore solutions and develop an action plan.
Whatever your role within the Company, your job is to find solutions.
Who will benefit by attending?
ALL those who want to Solve Customer and Company Problems, Make Decisions and Be Successful.
For course dates conatct www.mlptraining.co.uk e-mail mlp@mlptraining.co.uk tel 01635 552151
To learn more about this author, visit Mike Le Put's Website.
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